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Can't seem to install Plugin 5.0.0.14

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    Can't seem to install Plugin 5.0.0.14

    I have 5.0.0.7 installed. I would like to update to the latest version 5.0.0.14 however when I go to install the update it always fails. I even have tried disabling the plugin first and then installing.

    Anyone have this issue?

    Anyone know a workaround?

    #2
    Are there any errors in the HS log file when you try to download and install? Is the HSPI_GCIR.exe still running in the event viewer? Did you try disabling the plugin and then restarting HS and then try to install?
    -Rupp
    sigpic

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      #3
      Yes I tried that, and I checked the processes and it doesn't appear to be running

      <TABLE class=log_table_row cellSpacing=0> <TBODY> <TR> <TD class="LogDateLong LogDateTime1" style="WHITE-SPACE: nowrap" align=left>Nov-24 7:44:39 PM </TD> <TD class=LogPri1 align=left></TD> <TD class=LogType1 colSpan=3 align=left>Updater Error </TD> <TD class=LogEntry1 colSpan=8 align=left>Installation of package HomeSeer Global Cache IR Controller failed. Try disabling the plugin first, then re-try the update. </TD></TR></TBODY></TABLE> <TABLE class=log_table_row cellSpacing=0> <TBODY> <TR> <TD class="LogDateLong LogDateTime0" style="WHITE-SPACE: nowrap" align=left>Nov-24 7:44:39 PM </TD> <TD class=LogPri0 align=left></TD> <TD class=LogType0 colSpan=3 align=left>Updater Error </TD> <TD class=LogEntry0 colSpan=8 align=left>Copying source to C:\Program Files\HomeSeer HS3\HSPI_GCIR.exe, detailed error: The process cannot access the file 'C:\Program Files\HomeSeer HS3\HSPI_GCIR.exe' because it is being used by another process.</TD></TR></TBODY></TABLE>

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        #4
        This error is typically caused by the exe still running or possibly an anti-virus scanning the file.
        -Rupp
        sigpic

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          #5
          I have had that same error on the last 2 updates for this plugin even after the plugin is disabled. I normally just shutdown HS3 and remove or move the HSPI_GCIR.EXE file and then restart HS and do the update. I checked last time and even though the plugin was disabled it said that the HS3 process had the file opened.

          Jeff

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            #6
            Well manually installing the plugin works. HS3 had the file locked so there was no way to install it through the updater.

            I was trying to avoid reconfiguring everything but I guess it wasn't that bad since my configuration wasn't extensive

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              #7
              Originally posted by Rupp View Post
              This error is typically caused by the exe still running or possibly an anti-virus scanning the file.
              No virus scan and the exe wasn't running. Even with the plugin disabled HS3 locks the file

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                #8
                I would suggest putting in a Bugzilla ticket on this issue.
                -Rupp
                sigpic

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