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PI Login failure when adding new devices

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    PI Login failure when adding new devices

    Decided to add to my GC collection and have introduced a GC100 to my network as well as an ITAC.
    ihelp finds the GC100 ok and I can introduce it ok to the PI.
    When I try to add devices I get the following error.
    Running HS4.1.2 on Win10 pc with PI 5.0.0.59.
    Tried restarting PI, uninstalling and reinstalling.

    I can log in to the GC data base using my credentials ok.

    Any help appreciated.

    Jul-28 13:54:04 Global Cache Error Login to Global Cache Failed.
    Jul-28 13:54:02 Global Cache model selected: Playbar, retreiving codeset...
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