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  • Logitech web service response does not contain a login authorization token

    Getting this all of a sudden and I have not updated my harmonyhub firmware in years.

    Seems to be random too as at one stage yesterday it managed to work.

    Aware the dev is away till late sep early october. Can wait until then.

    Thanks

  • #2
    Originally posted by Duc998 View Post
    Getting this all of a sudden and I have not updated my harmonyhub firmware in years.

    Seems to be random too as at one stage yesterday it managed to work.

    Aware the dev is away till late sep early october. Can wait until then.

    Thanks
    Strange,

    Do others see this behavior as well ?
    Regards,

    Rien du Pre
    The Netherlands
    Using:
    Homeseer PRO latest HS4 BETA on a Raspberry
    Plugin's:
    RFXCOM, mcsMQTT, Z-Wave

    Comment


    • #3
      Hi Rien,

      I had it for a few days and it resolved itself. Now that I've rebooted the PC problem has come back again.

      I think I get this error when trying to rescan devices

      Plugin: Harmony Hub Test Get Devices output for :Hub1: LOGITECH WEB SERVICE LOGIN : FAILURE ERROR : harmonyWebServiceLogin : Logitech web service response does not contain a login authorization token -

      Comment


      • #4
        I'm seeing the same error in my logs as well. Below is my current configuration...



        Current Date/Time: 10/23/2017 9:42:08 PM
        HomeSeer Version: HS3 Pro Edition 3.0.0.368
        Operating System: Microsoft Windows 10 Pro - Work Station
        System Uptime: 0 Days 4 Hours 4 Minutes 6 Seconds
        IP Address: 192.168.1.85
        Number of Devices: 351
        Number of Events: 54
        Available Threads: 1023

        Enabled Plug-Ins
        2.0.8.0: BLEditor
        2.0.35.0: BLLAN
        2.0.22.0: BLOccupied
        3.0.0.37: EasyTrigger
        3.6.5.0: Harmony Hub
        3.0.0.20: ImperiHome
        1.1.3.1: JowiHue
        3.0.0.28: Nest
        1.0.0.5: Restart
        3.0.0.21: Sonos
        3.0.5917.35093: UltraLog3
        3.0.6159.37431: UltraNetatmo3
        3.0.1.130: Z-Wave

        Comment


        • #5
          I think it has something to do with the Logitech web service.

          I've seen this once in my logs, but 99,9 % of the time it's working without an error.
          Regards,

          Rien du Pre
          The Netherlands
          Using:
          Homeseer PRO latest HS4 BETA on a Raspberry
          Plugin's:
          RFXCOM, mcsMQTT, Z-Wave

          Comment


          • #6
            I'm getting this error as well, when setting up my first hub in your plugin.

            Comment


            • #7
              Originally posted by Rien du Pre View Post
              Strange,

              Do others see this behavior as well ?
              Yes, I get this too.

              The plug-in has never worked with my set-up, and has always given this error for me. I have checked that the PI has the right id and password by logging into MyHarmony, and checked that I have the right IP address via my router, so not sure what else to do. Here's the log:

              Oct-29 09:04:09 Harmony Hub Plugin: Harmony Hub Test Get Active Activity output for:Hub1: LOGITECH WEB SERVICE LOGIN : FAILURE ERROR : harmonyWebServiceLogin : Logitech web service response does not contain a login authorization token -
              Oct-29 09:04:09 Harmony Hub Plugin: Harmony Hub Test Get Devices output for :Hub1: LOGITECH WEB SERVICE LOGIN : FAILURE ERROR : harmonyWebServiceLogin : Logitech web service response does not contain a login authorization token -
              Oct-29 09:04:09 Harmony Hub Error Exception in Hub_Polling_Timer_Elapsed : Conversion from string "" to type 'Integer' is not valid.

              Comment


              • #8
                I just updated HS3 to .379 and suddenly the plugin started working.
                All of my Harmony devices / activities are now displaying.

                Comment


                • #9
                  Originally posted by MrMxyzptlk View Post
                  I just updated HS3 to .379 and suddenly the plugin started working.
                  All of my Harmony devices / activities are now displaying.
                  Hmm it's getting stranger by the day,but glad it's working :-)

                  How about others?
                  Regards,

                  Rien du Pre
                  The Netherlands
                  Using:
                  Homeseer PRO latest HS4 BETA on a Raspberry
                  Plugin's:
                  RFXCOM, mcsMQTT, Z-Wave

                  Comment


                  • #10
                    I was on .368 but have just installed .379 Beta to test. It has made no difference for me. The PI is still not working.

                    My HS3 config and latest Log entry running .379 are enclosed:

                    HomeSeer Version: HS3 Standard Edition 3.0.0.379 (Windows)
                    HomeSeer: Is Registered
                    Operating System: Microsoft Windows 10 Home - Work Station
                    OS Version: 10.0.15063 Service Pack: 0.0

                    Oct-29 17:00:56 Harmony Hub Plugin: Harmony Hub Test Get Devices output for :Hub1: LOGITECH WEB SERVICE LOGIN : FAILURE ERROR : harmonyWebServiceLogin : Logitech web service response does not contain a login authorization token -

                    Oct-29 17:01:51 Harmony Hub Plugin: Harmony Hub Test Get Active Activity output for:Hub1: LOGITECH WEB SERVICE LOGIN : FAILURE ERROR : harmonyWebServiceLogin : Logitech web service response does not contain a login authorization token -

                    It's all very odd. :-(

                    Comment


                    • #11
                      Must be the logitech web service?

                      Mines started working again after a few days. As the plugin keeps trying to login to the logitech web service once it finally get through it works.

                      My fear is if I restart HS3 I'll lose it again for a few days.

                      Comment


                      • #12
                        Any update on a fix for this? It's become really painful.

                        My most common use for the home automation system is TV On/Off daily.

                        Cheers

                        Comment


                        • #13
                          Originally posted by Duc998 View Post
                          Any update on a fix for this? It's become really painful.

                          My most common use for the home automation system is TV On/Off daily.

                          Cheers
                          I do believe this has nothing to do with the plugin otherwise much more users should be complaining.

                          The most common issue is downtime of heavy traffic of the Logitech services and the local network(firewall, ip settings) of the user.

                          If this is all ok, do the following:

                          Goto your <HomeSeer> root folder en execute the following command

                          bin\harmonyhub\HarmonyHubControl.exe [email] [password] [harmony_ip] for Windows
                          bin/harmonyhub/harmonyhubcontrol_linuxl.exe [email] [password] [harmony_ip] for Linux
                          bin/harmonyhub/harmonyhubcontrol_linux_arm.exe [email] [password] [harmony_ip] for ARM CPU's

                          The output should look like this:
                          LOGITECH WEB SERVICE LOGIN : BYPASSED
                          HARMONY COMMUNICATION LOGIN : SUCCESS
                          HARMONY COMMAND SUBMISSION : SUCCESS

                          If you still get the authorization token error, please check if there is a file called HarmonyHub.AuthorizationToken in your <homeseer> folder.
                          Regards,

                          Rien du Pre
                          The Netherlands
                          Using:
                          Homeseer PRO latest HS4 BETA on a Raspberry
                          Plugin's:
                          RFXCOM, mcsMQTT, Z-Wave

                          Comment


                          • #14
                            Originally posted by Rien du Pre View Post
                            I do believe this has nothing to do with the plugin otherwise much more users should be complaining.
                            It's still not working for me, and has never worked, but I'd love to fix this so thank you for coming back with some suggestions and diagnostic steps.

                            This is what I get when I follow these steps:

                            C:\Program Files (x86)\HomeSeer HS3>bin\harmonyhub\HarmonyHubControl.exe xxx@xxx xxx 192.168.0.xxx
                            LOGITECH WEB SERVICE LOGIN : BYPASSED
                            HARMONY COMMUNICATION LOGIN : SUCCESS
                            HARMONY COMMAND SUBMISSION : SUCCESS

                            That looks as you expected, so I then did a "Create HS Activity Device(s)" and got this in the log:

                            Nov-13 10:23:07 Harmony Hub Plugin: Harmony Hub Creating Device for hub: Lounge
                            Nov-13 10:23:07 Harmony Hub Plugin: Harmony Hub reference/status is : 1385--PowerOff--Active--1
                            Nov-13 10:23:07 Harmony HubInfo New Activity Device created
                            Nov-13 10:23:47 Harmony Hub Plugin: Harmony Hub Test Get Active Activity output for:Hub1: LOGITECH WEB SERVICE LOGIN : FAILURE ERROR : harmonyWebServiceLogin : Logitech web service response does not contain a login authorization token -
                            Nov-13 10:23:47 Harmony Hub Error Exception in Hub_Polling_Timer_Elapsed : Conversion from string "" to type 'Integer' is not valid.

                            I then searched for HarmonyHub.AuthorizationToken and find there is a 17byte file last modified on 28 Nov 2016 (?) in my Homeseer program folder.

                            The last modified date looks odd, since I just started using Homeseer in Apr 2017, but I guess I originally got the Harmony Hub in Nov 2016?

                            Does any of that that help to pinpoint the problem at all?

                            Comment


                            • #15
                              Hi Rien, Tried a few things tonight.


                              Tried the following

                              HarmonyHubControl.exe abc123@mail.com 123abc 192.168.1.141
                              LOGITECH WEB SERVICE LOGIN : FAILURE
                              ERROR : harmoneyWebServiceLogin : Logitech web service response does not contain a login authorization token

                              Now I can get it to work if I do this
                              1. Un-install the plug
                              2. Delete bin\HarmonyHub files and HarmonyHub.AuthorizationToken in HS3 root
                              3. Re-install the plug
                              4. Rescan devices. ALL WORKS!

                              However if I restart the PC is fails?

                              If I run the command as above when its working I still get the same failure/error.

                              Cheers
                              Troy

                              Comment

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