Harmony Hub and Ubiquiti Unifi Access Points - Getting local access to work

[sirmeili]

mminehan is correct. The hubs should maintain their connection even when your WAN connection is down unless Logitech has changed something (Which I wouldn't put past them). I have had issues with running the hubs long term without WAN for some reason, but short spans of time I've never encountered it (< 1 day).

Did it give the generic remove device refused connection message?

[Rvtravlr]

When my Internet went down the errors listed below started occurring. This leads me to believe that the hubs are communicating with Logitech servers.

On a a related note, how quickly does an activity start when selected? I ask because for us it can take upwards of 30 seconds, again leading me to believe that the start activity routes to Logitech and then back to the hub.

[Rvtravlr]

Here is the about screen from the Harmony app.

[mminehan]

I don't have any iOS devices but can you check if the hub in in local ("Connect") mode or "Away" mode? For Android devices this is displayed when you try and "Switch Hubs'.

As for the 30 second delay, is that for the plugin or the app controlling the hub? Both my Android app and the plugin are almost instant in terms of responsiveness.

[joegr]

Activities (triggered from HS) always start right away for me, but can take some time to complete and update as complete.

[sirmeili]

That is weird that you get errors as soon as you lose internet. I still have to check this, but I've never noticed it.

As for activities starting, it depends on the size of the activity. The hub had 2-3 triggers, when an activity is started, when it completed, and when the hub updates it's internal activity (last 2 are pretty much the same time wise). I have some that can take a long time to start up just from the devices and delays I have in the activity sequence. If it's always 30 seconds, that is odd.

[Rvtravlr]

Is there a definitive way to determine if we are running local or through the cloud? We have iOS devices.

Thanks

[joegr]

Is there a definitive way to determine if we are running local or through the cloud? We have iOS devices.

Thanks

Yes.
Select about.
Select versions.

The 2nd row will have the hub name on the left. If there is a cloud symbol on the right, then you are through the cloud and not local. If there is nothing on the right, then you are local.

[Rvtravlr]

Then it looks like I am local as per post #18.

Edit: restarted my router and the errors started and the LED on the Hub turned red. Once the router was back online, the LED returned to green.

[mminehan]

Edit: restarted my router and the errors started and the LED on the Hub turned red. Once the router was back online, the LED returned to green.

So does that mean you have fixed your problem? Is the plugin connecting to the hub?

[Rvtravlr]

Not really - I stop and start the plugin daily and believe I am losing a connection to the hubs because I’m not really connecting locally.

[mminehan]

Not really - I stop and start the plugin daily and believe I am losing a connection to the hubs because I’m not really connecting locally.

Weird. And you definitely have 'optimise network' off and the broadcast filtering under wireless networks is unchecked in the unifi controller?
Also....I noticed is the app says it's never been synced. Not sure that makes any difference or not, but can't hurt to sync the app and hub.

[sirmeili]

Then it looks like I am local as per post #18.

Edit: restarted my router and the errors started and the LED on the Hub turned red. Once the router was back online, the LED returned to green.

This is normal if your router provides wifi. The hub light should turn red when it loses wifi and turns green when it connects again.

[Rvtravlr]

My router is a USG 3P which is not an AP. I have two AP AC PROs for wireless.

[MNB]

My router is a USG 3P which is not an AP. I have two AP AC PROs for wireless.

Michael, I have similar setup what i’ve Found is if your hub is at the fringes of your AP range or if your AP channel activity seems to be too busy that at times the WiFi connection will become intermittent. What does your device history show for the hub in question. Also look at your AP that your Hub is connecting to I have an AP that restarts several times a day (believe it has something to do with my CAT 5 cable because my other two APs are ON continuously) MT2, Mike