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Harmony Hub and Ubiquiti Unifi Access Points - Getting local access to work

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  • MNB
    replied
    Found something new for those following this thread, apparently UniFi has updated their Wi-Fi Network screen, they've added a "Name/SSID 2G Suffix" where you can enter a name to signify your 2g Suffix in my setup I entered _IoT which annotates you WiFi name to signify that its the 2G SSID which is great because when you go to reestablish you Harmony Hub you will only see the WiFiName_IoT (example) which is the only frequency that it can connect to. thought I would share... Mike
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  • sirmeili
    replied
    So I noticed something odd this morning. Last night 2 of my hubs stopper working locally. I did the long power cycle and that didn't work. I then did a "reconnect" from the controller and it forced my hub to switch from my AP-AC-PRO to my AP-LR (older model). Now it works just fine. I did the other hub and now it worked. I checked the other hubs and they were all on the AP-LR.

    I then did a firmware update on the AP-LR and all my hubs switched to AP-AC-Pro and they all lost local access. I don't see any settings that might affect this, but thought I would see if anyone had any ideas on why this might happen. I did read that that the hubs might not like APs with SSIDs that broadcast on 2.4 and 5ghz, so I will test by turning off 5ghz on my AP-AC-Pro to see if that works. If it does, I'll create a new SSID for them that is only 2.4ghz.

    I also noticed yesterday that some of my google devices aren't connectable via my phone either. They all also started working once they were on the AP-LR. Something has to be up with the AP-AC-Pro

    Anyone who might to know any thing I can try besides turning off 5GHZ on the SSID would be appreciated.

    Edit: I did find this and I am reading through it between meetings: https://community.ui.com/questions/H...84936ec?page=1

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  • Rvtravlr
    replied
    Originally posted by mminehan View Post

    If you are looking for the Unifi logs they can be found in the controller UI, called "Events" (calendar icon, 4th from the bottom on the left of the screen). You can search for events relating to your hub using the name of the hub if you have named it in the controller.
    Thanks. Searched and nothing out of the ordinary. Mainly the hubs switch from on AP to another because the AP is down due to me updating the firmware.

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  • mminehan
    replied
    Originally posted by Rvtravlr View Post
    Can you point me in the right direction for the logs? Thanks
    If you are looking for the Unifi logs they can be found in the controller UI, called "Events" (calendar icon, 4th from the bottom on the left of the screen). You can search for events relating to your hub using the name of the hub if you have named it in the controller.

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  • Rvtravlr
    replied
    Can you point me in the right direction for the logs? Thanks

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  • RGMessick
    replied
    It was set to 62 because I was trying to limit some device from connecting to that particular AP. Now it's the only AP with the 2G radio enabled so all 2G devices connect to it as I wanted.

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  • MNB
    replied
    Originally posted by RGMessick View Post
    My hubs have been working fine however the hub further away from it's AP recently started disconnecting. In my case the AP's minimum RSSI was set to low which caused the hub to intermittently drop WiFi connection. I set this option months ago so not sure why it just stared causing problems (maybe recent firmware). I disabled the setting and have not had any more problems.
    Gregg, what was your RSSI set to, typically it's suggested to be set at -80 dBM ? mike

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  • RGMessick
    replied
    My hubs have been working fine however the hub further away from it's AP recently started disconnecting. In my case the AP's minimum RSSI was set to low which caused the hub to intermittently drop WiFi connection. I set this option months ago so not sure why it just stared causing problems (maybe recent firmware). I disabled the setting and have not had any more problems.

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  • MNB
    replied
    Originally posted by Rvtravlr View Post
    My router is a USG 3P which is not an AP. I have two AP AC PROs for wireless.
    Michael, I have similar setup what i’ve Found is if your hub is at the fringes of your AP range or if your AP channel activity seems to be too busy that at times the WiFi connection will become intermittent. What does your device history show for the hub in question. Also look at your AP that your Hub is connecting to I have an AP that restarts several times a day (believe it has something to do with my CAT 5 cable because my other two APs are ON continuously) MT2, Mike

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  • Rvtravlr
    replied
    My router is a USG 3P which is not an AP. I have two AP AC PROs for wireless.

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  • sirmeili
    replied
    Originally posted by Rvtravlr View Post
    Then it looks like I am local as per post #18.

    Edit: restarted my router and the errors started and the LED on the Hub turned red. Once the router was back online, the LED returned to green.
    This is normal if your router provides wifi. The hub light should turn red when it loses wifi and turns green when it connects again.

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  • mminehan
    replied
    Originally posted by Rvtravlr View Post
    Not really - I stop and start the plugin daily and believe I am losing a connection to the hubs because I’m not really connecting locally.
    Weird. And you definitely have 'optimise network' off and the broadcast filtering under wireless networks is unchecked in the unifi controller?
    Also....I noticed is the app says it's never been synced. Not sure that makes any difference or not, but can't hurt to sync the app and hub.

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  • Rvtravlr
    replied
    Not really - I stop and start the plugin daily and believe I am losing a connection to the hubs because I’m not really connecting locally.

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  • mminehan
    replied
    Originally posted by Rvtravlr View Post

    Edit: restarted my router and the errors started and the LED on the Hub turned red. Once the router was back online, the LED returned to green.
    So does that mean you have fixed your problem? Is the plugin connecting to the hub?

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  • Rvtravlr
    replied
    Then it looks like I am local as per post #18.

    Edit: restarted my router and the errors started and the LED on the Hub turned red. Once the router was back online, the LED returned to green.

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