Meiharmony not communicating with Hub

[CameronHilliard]

I have looked at nearly every post in this forum. I assumed my issue was the enable xmpp (which I needed to do) no dice.
I then checked and made sure I downloaded the latest beta version of the plugin. no dice
I'm running homeseer on a windows machine. The hub works just fine normally. I don't have to connect through the cloud.
I've been scouring the forums for 3 hours and I give up. Please assist if you don't mind. Here are the logs I have already turned on the developer debug log

[sirmeili]

I will take a look at your logs after work today.

[CameronHilliard]

I will take a look at your logs after work today.

Thank you

[sirmeili]

Can you go to the plugins' general settings and tell me what you have set for "Request Timeout"?

[CameronHilliard]

Can you go to the plugins' general settings and tell me what you have set for "Request Timeout"?

2000

[CameronHilliard]

2000

I changed this to 15000 and it worked. Thanks for looking into this!

[sirmeili]

I changed this to 15000 and it worked. Thanks for looking into this!

NP. It doesn't necessarily have to be 15000 but I would make sure that whatever you set it to that the heartbeat interval is more than the request timeout.

[The Profit]

NP. It doesn't necessarily have to be 15000 but I would make sure that whatever you set it to that the heartbeat interval is more than the request timeout.

Hello,
I’m having issues with the hub connecting to your plugin. I have checked all of the above setting you’ve mentioned and nothing seems to get this working. Could you let me know what you need to assist?


Sent from my iPhone using Tapatalk

[sirmeili]

Do you have XMPP enabled on the hub?

https://forums.homeseer.com/forum/au...plugin-to-work

[The Profit]

Do you have XMPP enabled on the hub?

https://forums.homeseer.com/forum/au...plugin-to-work

Yes. When I originally set it up with the plugin I had enabled XMPP and it was working fine until July 22nd. I don't see any errors in the log. I turned on debug for the plugin and then clicked on the "Connect" button for the HarmonyHub Root device, I've pasted the log below:

Aug-07 3:32:24 PM

Debug

Hub should now be connected.

Aug-07 3:32:24 PM

Debug

Disconnecting: Hub: XXXXX, Client is connected?: No

Aug-07 3:32:24 PM

Debug

Connecting: Hub: XXXXX, Is there a client?: Yes

Aug-07 3:32:24 PM

Debug

Connecting: Hub: XXXXXX, KnownDevice Connection Status: FailedToConnect

Aug-07 3:32:24 PM

Debug

Starting Connect to Hub: XXXXX

Aug-07 3:32:24 PM

Device Control

Device: MeiHarmonyHub MeiHarmonyHub Harmony Hub Hub to Connect (1) by/from: CAPI Control Handler

Aug-07 3:32:23 PM

Debug

HS Config Changed: Relationship,Relationship for device ref: 1780

Aug-07 3:32:23 PM

Debug

HS Config Changed: Relationship,Relationship for device ref: 1779

Aug-07 3:32:23 PM

Debug

HS Config Changed: Relationship,Relationship for device ref: 1777

Aug-07 3:32:23 PM

Debug

HS Config Changed: Relationship,Relationship for device ref: 1776

Aug-07 3:32:23 PM

Debug

HS Config Changed: AdditionalDisplayData for device ref: 1133

Aug-07 3:32:14 PM

Info

KnownDevices: {"XXXXX":{"UniqueId":"XXXXX","Location":"192.168.1 .44","Name":"Harmony Hub","RemoteID":"16067","Devices":{"685":{"DeviceId" :"635","DeviceRef":1712,"Enabled":true,"DeviceSettings" :{"CommandSettings":{},"CommandNameMappings":{},"Repeat":1 ," RepeatDelay":500,"InterCommandDelay":1}},"66":{"Device Id":"66","DeviceRef":1713,"Enabled":true,"DeviceSettin gs":{"CommandSettings":{},"CommandNameMappings":{},"Repeat ": 1,"RepeatDelay":500,"InterCommandDelay":1}},"68":{"Dev iceId":"68","DeviceRef":1714,"Enabled":true,"DeviceSet tings":{"CommandSettings":{},"CommandNameMappings":{},"Repea t":1,"RepeatDelay":500,"InterCommandDelay":1}},"6578":{" DeviceId":"678","DeviceRef":1715,"Enabled":true,"Device Settings":{"CommandSettings":{},"CommandNameMappings":{},"Re peat":1,"RepeatDelay":500,"InterCommandDelay":1}},"6833" :{"DeviceId":"683","DeviceRef":1716,"Enabled":true,"Dev iceSettings":{"CommandSettings":{},"CommandNameMappings":{}, "Repeat":1,"RepeatDelay":500,"InterCommandDelay":1}},"68 3734 37":{"DeviceId":"683","DeviceRef":1717,"Enabled":true," DeviceSettings":{"CommandSettings":{},"CommandNameMappings": {},"Repeat":1,"RepeatDelay":500,"InterCommandDelay":1}},"68 3 73431":{"DeviceId":"631","DeviceRef":1718,"Enabled":tru e,"DeviceSettings":{"CommandSettings":{},"CommandNameMappi ng s":{},"Repeat":1,"RepeatDelay":500,"InterCommandDelay":1} }," 684":{"DeviceId":"634","DeviceRef":1719,"Enabled": true,"DeviceSettings":{"CommandSettings":{},"CommandNameMapp ings":{},"Repeat":1,"RepeatDelay":500,"InterCommandDelay":1} },"62":{"DeviceId":"6832","DeviceRef":1720,"Enable d":true,"DeviceSettings":{"CommandSettings":{},"CommandNa meM appings":{},"Repeat":1,"RepeatDelay":500,"InterCommandDelay" :1}},"629":{"DeviceId":"629","DeviceRef":1721,"Ena bled":true,"DeviceSettings":{"CommandSettings":{},"CommandNa meMappings":{},"Repeat":1,"RepeatDelay":500,"InterCommandDel ay":1}}},"Remotes":null,"ActivityVoiceControlMappings":nul l, "HubRootDeviceReference":1709,"ActivityDeviceReference": 1710 ,"SleepTimerDeviceReference":1711,"Enabled":true,"CreateA cti vityDevice":true,"CreateDeviceDevices":true,"CreateSleepDevi ce":true}}

Aug-07 3:32:14 PM

Info

Plugin Settings: {"MaxConnectionAttempts":0,"MaxMissedHeartbeats":2,"TimeB etw eenConnectionAttempts":5000,"RequestTimeout":15000,"Heartbea tInterval":30000,"DevicePollingInterval":"1.00:00:00","Updat eActivityDeviceOn":2,"DebugLogging":true,"HSLoggingLevel":1, "SettingsVersion":{"Major":3,"Minor":1,"Build":0,"Revisi on": 16,"MajorRevision":0,"MinorRevision":16}}

Aug-07 3:32:14 PM

Info

Plugin Version: 3.1.0.16

Aug-07 3:32:14 PM

Info

Debug Logging Turned on.

Aug-07 3:32:14 PM

Debug

Posting back data on page (MeiHarmonyHub_General_Config) with data: DebugLogging=checked&id=DebugLogging

Aug-07 3:32:14 PM

Info

Page MeiHarmonyHub_General_Config; Date DebugLogging=checked&id=DebugLogging

[Sgetschel]

I am having the same issue. I just upgraded to HS4 Pro from HS3. Everything was working fine in HS3 but it is not communicating with the hub in HS4. I have tried the above suggestions with no success.

[sirmeili]

The Profit Have you tried restarting HS3 or your computer? I find it odd it just stopped working. did you upgrade the plugin to a newer version?

Sgetschel I have yet to try an HS3 -> HS4 converions, but HST said that this should just work. can you try turning on debugging and capturing a debug log?