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How Do I Get A Refund On The Ultra Russound Audio3 Plugin?

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    How Do I Get A Refund On The Ultra Russound Audio3 Plugin?

    I bought the plugin a few weeks ago and despite trying everything I could think of, I couldn't get it to communicate with my Russound CAV 6.6. Eventually a subscriber in this forum suggested that it's not going top work with my Russound CAV6.6, so I'd like to get a refund. Anybody know how? All support links point to this forum.

    Thanks

    #2
    Originally posted by spagettilegs View Post
    I bought the plugin a few weeks ago and despite trying everything I could think of, I couldn't get it to communicate with my Russound CAV 6.6. Eventually a subscriber in this forum suggested that it's not going top work with my Russound CAV6.6, so I'd like to get a refund. Anybody know how? All support links point to this forum.

    Thanks
    I don't think you can to be honest.

    Ask HS support?

    Comment


      #3
      Did you use the free 30 day trial?
      -Rupp
      sigpic

      Comment


        #4
        No, I was unaware there was a trial. I just bought it assuming it would work.

        Comment


          #5
          Rupp It might be worth considering some additional notification of the free trial feature. It appears that it is too easy for new users to miss.

          Maybe a banner below or above the ad banner at the top of the download page that features a reminder that plug-in purchases are not refundable, but any plug-in can be trialed with no obligation to buy.

          Another possibility would be to make the free trial the default and remove the 'Buy Now' button. Purchases would always be deferred until after the plug-in is installed and activated.
          Mike____________________________________________________________ __________________
          HS3 Pro Edition 3.0.0.548, NUC i3

          HW: Stargate | NX8e | CAV6.6 | Squeezebox | PCS | WGL 800RF | RFXCOM | Vantage Pro | Green-Eye | X10: XTB-232, -IIR | Edgeport/8 | Way2Call | Ecobee3 | EtherRain | Ubiquiti

          Comment


            #6
            Originally posted by Uncle Michael View Post
            Rupp It might be worth considering some additional notification of the free trial feature. It appears that it is too easy for new users to miss.

            Maybe a banner below or above the ad banner at the top of the download page that features a reminder that plug-in purchases are not refundable, but any plug-in can be trialed with no obligation to buy.

            Another possibility would be to make the free trial the default and remove the 'Buy Now' button. Purchases would always be deferred until after the plug-in is installed and activated.
            Yes, this is a good idea. I'll mention it to the guys.
            -Rupp
            sigpic

            Comment


              #7
              Originally posted by Uncle Michael View Post
              Rupp It might be worth considering some additional notification of the free trial feature. It appears that it is too easy for new users to miss.

              Maybe a banner below or above the ad banner at the top of the download page that features a reminder that plug-in purchases are not refundable, but any plug-in can be trialed with no obligation to buy.

              Another possibility would be to make the free trial the default and remove the 'Buy Now' button. Purchases would always be deferred until after the plug-in is installed and activated.
              A quick start to your suggestion.
              https://shop.homeseer.com/collections/plug-ins
              -Rupp
              sigpic

              Comment


                #8
                Definitely a useful notice. Thanks for the quick response. (I think bold type for the whole notice would be even better.)
                Mike____________________________________________________________ __________________
                HS3 Pro Edition 3.0.0.548, NUC i3

                HW: Stargate | NX8e | CAV6.6 | Squeezebox | PCS | WGL 800RF | RFXCOM | Vantage Pro | Green-Eye | X10: XTB-232, -IIR | Edgeport/8 | Way2Call | Ecobee3 | EtherRain | Ubiquiti

                Comment

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