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Windows unable to display captured images

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  • Windows unable to display captured images

    Why am I unable to view the NetCam captured images? On the NetCam_View page, the images contain the "broken image" icon, and when I click to view them, they all say "Windows Photo Viewer cannot open this picture because the file appears to be damaged, corrupted, or too large."

  • #2

    Current Date/Time: 12/6/2015 2:45:00 PM
    HomeSeer Version: HS3 Pro Edition
    Operating System: Microsoft Windows 7 Home Premium - Work Station
    System Uptime: 0 Days 0 Hours 27 Minutes 23 Seconds
    IP Address:
    Number of Devices: 124
    Number of Events: 13

    Enabled Plug-Ins Insteon NetCAM


    • #3
      Check the link by hovering over it and see if it's a valid link.


      • #4
        It does not come up as a valid link. The pointer turns into a hand, but it does not display a link in the lower right corner.


        • #5
          Sooooo....what am I doing wrong?


          • #6
            Anyone? Anyone? Buehler?


            • #7
              You will want to put in a help desk request for this issue.


              • #8
                Roger Wilco Thanx


                • #9
                  I think I'm experiencing the same issue - here's the background:

                  I can access still jpg's from my camera at this URL:

                  I set up one camera with this as the link.

                  I too get a broken image icon, no capture seems to happen.

                  The broken image is because the image isn't at the location it's looking: /html/netcam/CurrentImage.jpg

                  If I copy an image from my URL (via the browser) to /html/netcam/ and name it "CurrentImage.jpg"... I now see a thumbnail of the camera's captured frame.

                  I had noticed there was some issues with Windows (7 pro) wanting Admin rights to copy the image - but I have also now set permissions on the entire HS3 tree for "everyone" to have "full control" - which then allowed me to manually copy the image as explained above, but didn't resolve the issue with NetCam (which I've restarted along with HS3 several times now).

                  Additionally, as part of the troubleshooting, I had made a new camera, and deleted the original one I had made. But every time I restarted the NetCam plugin, the old camera returned. Ultimately, I had to manually edit the NetCam.ini to remove it.

                  It seems the plugin is unable to access / modify the file system - but there aren't any significant clues in the logs either.

                  looking forward to hearing what others find!



                  • #10
                    Originally posted by JimSpy View Post
                    Roger Wilco Thanx
                    Jim, when you hear back from support, would you mind updating the thread... I think we are seeing the same issue.



                    • #11
                      Just now getting back to this. I'll let you know what the answer is.


                      • #12
                        Also missing pics on Netcam View

                        Server = W10 HS3 Pro

                        Ditto here.
                        I can't see any sign of life in the Netcam View. No broken image icon or any sign of a change when I click "Take Picture".

                        I can access the camera pic with a direct link - pulls up a still shot.

                        The HS3\HTML\NETCAM folder had nothing but a Help.htm file in it.
                        I copied a picture and renamed it currentimage.jpg and it displayed properly in the Netcam View menu.

                        Subsequent "Take Picture" button presses did nothing and the same picture remained in Netcam view.


                        • #13
                          I put in a helpdesk ticket for this on 20 Jan. So far, crickets.


                          • #14
                            Got a message that they escalated this. Nothing since then.


                            • #15
                              Finally, an update:

                              we have found that there is a problem with the netcam plug in and it is being looked into by our engineering staff. I will update this ticket when I have more information.

                              So there's that. Any suggestions for an alternative plug-in that works with the Smarthome IP cameras?