Windows unable to display captured images

[Rvtravlr]

Is that a plug-in? Will it work with SmartHome cameras?

BI is a separate program that costs $60. Beerygaz wrote a plugin for it to integrate with HS which is available in the updater.

In my case, I use IP cameras.

Michael

[JimSpy]

Went with Blue Iris and couldn't be happier.

Michael

Is that a plug-in? Will it work with SmartHome cameras?

[Rvtravlr]

Went with Blue Iris and couldn't be happier.

Michael

[JimSpy]

You now have to email support@homeseer.com.

Cheers
Al

Harrumph. Well, then.

[sparkman]

I went to get an update on this issue but now I can't find the Homeseer help desk??? Did they drop it?

You now have to email support@homeseer.com.

Cheers
Al

[JimSpy]

You will want to put in a help desk request for this issue.

I went to get an update on this issue but now I can't find the Homeseer help desk??? Did they drop it?

[dhalsall]

Thanks for the update Jim... Looks like they'll have a resolution by year end

Sent from my SGH-I337M using Tapatalk

[JimSpy]

Finally, an update:

we have found that there is a problem with the netcam plug in and it is being looked into by our engineering staff. I will update this ticket when I have more information.

So there's that. Any suggestions for an alternative plug-in that works with the Smarthome IP cameras?

[JimSpy]

Got a message that they escalated this. Nothing since then.

[JimSpy]

I put in a helpdesk ticket for this on 20 Jan. So far, crickets.

[Kitar]

Also missing pics on Netcam View

Server = W10 HS3 Pro 3.0.0.208

Ditto here.
I can't see any sign of life in the Netcam View. No broken image icon or any sign of a change when I click "Take Picture".

I can access the camera pic with a direct link http://192.168.1.115/image/jpeg.cgi - pulls up a still shot.

The HS3\HTML\NETCAM folder had nothing but a Help.htm file in it.
I copied a picture and renamed it currentimage.jpg and it displayed properly in the Netcam View menu.

Subsequent "Take Picture" button presses did nothing and the same picture remained in Netcam view.

[JimSpy]

Just now getting back to this. I'll let you know what the answer is.

[dhalsall]

Roger Wilco Thanx

Jim, when you hear back from support, would you mind updating the thread... I think we are seeing the same issue.

thanks!

[dhalsall]

I think I'm experiencing the same issue - here's the background:

I can access still jpg's from my camera at this URL:
http://192.168.15.20/cgi-bin/viewer/video.jpg

I set up one camera with this as the link.

I too get a broken image icon, no capture seems to happen.

The broken image is because the image isn't at the location it's looking: /html/netcam/CurrentImage.jpg

If I copy an image from my URL (via the browser) to /html/netcam/ and name it "CurrentImage.jpg"... I now see a thumbnail of the camera's captured frame.

I had noticed there was some issues with Windows (7 pro) wanting Admin rights to copy the image - but I have also now set permissions on the entire HS3 tree for "everyone" to have "full control" - which then allowed me to manually copy the image as explained above, but didn't resolve the issue with NetCam (which I've restarted along with HS3 several times now).

Additionally, as part of the troubleshooting, I had made a new camera, and deleted the original one I had made. But every time I restarted the NetCam plugin, the old camera returned. Ultimately, I had to manually edit the NetCam.ini to remove it.

It seems the plugin is unable to access / modify the file system - but there aren't any significant clues in the logs either.

looking forward to hearing what others find!

Dave

[JimSpy]

Roger Wilco Thanx