Download fails - not sure why?

[Jlkreitzer]

I purchased a copy of UltraCam through HomeSeer but can't get it to download and install. The message simply is that it "failed".

I have a HomeSeer HS3 pro system, so I assume it is compatible?

I am in the process of migrating to a HomeTrollerZee and want to be able to have a Linux compatible viewer, but also to have it function on the current system.

Thanks!

[Jlkreitzer]

still hoping to get this installed (last weekend...)

I know you say 96 hours is normal response time.

When you get a chance, though, I'd really like to install your software.

I still get a "failed" message with no clue as to why or how to make it work.

Thanks, much!

[Ultrajones]

I just installed the plug-in on my HomeTrollerZee and it downloaded and installed without any issues. Can you post the HomeSeer log line that indicated it failed so I can review it?

Regards,
Ultrajones

[Jlkreitzer]

Got it - need HS3 version upgrade ...

<table class="log_table_row" cellspacing="0"><tbody><tr><td class="LogDateShort LogDateTime0" colspan="1" style=" white-space: nowrap;" align="left">Dec-09 10:49:55 </td><td class="LogPri0" colspan="1" align="left"> </td><td class="LogType0" colspan="3" align="left"> Updater Error </td><td class="LogEntry0" colspan="8" align="left"> Installation of package UltraNetCam3 (Network Camera) failed. Try disabling the plugin first, then re-try the update. </td></tr> </tbody></table> <table class="log_table_row" cellspacing="0"><tbody><tr> <td class="LogDateShort LogDateTime1" colspan="1" style=" white-space: nowrap;" align="left"> Dec-09 10:49:55 </td><td class="LogPri1" colspan="1" align="left"> </td><td class="LogType1" colspan="3" align="left"> Updater Error </td><td class="LogEntry1" colspan="8" align="left"> This package requires version 3.0.0.143 of HomeSeer, and you have version 3.0.0.96 so the installation will not continue. </td></tr></tbody></table>

[Ultrajones]

<table class="log_table_row" cellspacing="0"><tbody><tr><td class="LogDateShort LogDateTime0" colspan="1" style=" white-space: nowrap;" align="left">Dec-09 10:49:55 </td><td class="LogPri0" colspan="1" align="left"> </td><td class="LogType0" colspan="3" align="left"> Updater Error </td><td class="LogEntry0" colspan="8" align="left"> Installation of package UltraNetCam3 (Network Camera) failed. Try disabling the plugin first, then re-try the update. </td></tr> </tbody></table> <table class="log_table_row" cellspacing="0"><tbody><tr> <td class="LogDateShort LogDateTime1" colspan="1" style=" white-space: nowrap;" align="left"> Dec-09 10:49:55 </td><td class="LogPri1" colspan="1" align="left"> </td><td class="LogType1" colspan="3" align="left"> Updater Error </td><td class="LogEntry1" colspan="8" align="left"> This package requires version 3.0.0.143 of HomeSeer, and you have version 3.0.0.96 so the installation will not continue. </td></tr></tbody></table>

You need to install a later version of HomeSeer3 (3.0.0.143 or greater) in order to install the UltraNetCam3 HSPI.

Regards,
Ultrajones