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Not getting data from AEON HEM Gen5 thru z-stick

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  • #16
    Hi Avenger, sparkman,

    any news on that? Same situation here. Tried everything. Removing and re-adding as well. Nothing helped. Have a Zee S2 with integrated Z-Wave board.

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    • #17
      I opened support ticket with aeon. they suggested different settings for some of the parameters. applied but the problem is still there: only voltage is reported.

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      • #18
        Yep. Voltage reported only when I setup polling manually in the root of the device. Makes no senso to me. Have opened a support ticket with Homeseer as well. Let's see what happens ;-)

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        • #19
          I've used the HEM Gen5 on ZeeS2 and currently on HS3 with a SmartStick+. I just have it show me Volts & Amps cause that's what interests me.
          Here's my screenshots:
          Click image for larger version  Name:	Z-wave SmartStick+, HEM Gen5.png Views:	1 Size:	330.2 KB ID:	1282128Click image for larger version  Name:	HEM Gen5 Z-Wave Node Info-1c.png Views:	1 Size:	227.0 KB ID:	1282129
          Attached Files

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          • #20
            Thanks Gosuna for posting your screenshots. Tried to copy your "settings", but except the Volts I got no reports from the HEM. Still waiting for the response of the Homeseer guys...

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            • #21
              Added a few more screenshots and node audits.

              Auditing node 21 (Energy Watts Circuit Breaker Panel Aeon Labs Meter HEM Gen5 - Root) ...
              ...
              This node supports associations on the following groups:
              Group 1:
              Node 1 Z-Wave SmartStick+ (Node 1)

              Auditing node 21 (Energy Volts Circuit Breaker Panel Volts 1 - L1 - HEM Gen5 ) ...
              ...
              This node supports associations on the following groups:
              Group 1:
              Node 1 Z-Wave SmartStick+ (Node 1)

              Auditing node 21 (Energy Amps Circuit Breaker Panel Amperes 1 - L1 - HEM Gen5 ) ...
              ...
              This node supports associations on the following groups:
              Group 1:
              Node 1 Z-Wave SmartStick+ (Node 1)

              Auditing node 21 (Energy Volts Circuit Breaker Panel Volts 2 - L2 - HEM Gen5 ) ...
              ...
              This node supports associations on the following groups:
              Group 1:
              Node 1 Z-Wave SmartStick+ (Node 1)

              Auditing node 21 (Energy Amps Circuit Breaker Panel Amperes 2 - L2 - HEM Gen5 ) ...
              ...
              This node supports associations on the following groups:
              Group 1:
              Node 1 Z-Wave SmartStick+ (Node 1)


              Click image for larger version

Name:	HEM Gen5 Z-wave Associations.png
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              Click image for larger version

Name:	HEM Gen5 - Advanced Tab-1.png
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ID:	1282566
              Click image for larger version

Name:	HEM Gen5 - Advanced Tab-2.png
Views:	2
Size:	339.9 KB
ID:	1282565

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              • #22
                Thanks again Gosuna. Have compared your screenshots with my settings. Except the fact that the status of the nodes which are not reporting is "Off" instead of "Unknown" or "Dim" (?), I have the same. Homeseer support is not responding. Any other news guys?

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                • #23
                  O.K. short update: after chating with an Aeotec engineer who suggested among other things to set these parameters:

                  Parameter 13 [1 byte] = 0
                  Parameter 3 [1 byte] = 0 //disable threshold reporting
                  Parameter 101 [4 byte] = 1776384 //report clamp 1 + clamp 2 kwh, watt, voltage, current
                  Parameter 111 [4 byte] = 30 //report the above every 30 seconds

                  and pair/unpair in unsecure or secure mode and to remove the association to the controller, and then re-assign the association again, we went back to roots:

                  HEM is reporting "Volts 1" and "Volts 2" every 30 sec now. Nothing else...

                  What is going on?

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                  • #24
                    Not sure if you figured it out yet or not but I had the exact same issue as you. In order to fix it I had to physically reverse the directions of the clamps on the incoming mains (they still need to point in opposite directions). As soon as I did that I got current readings (I was only getting voltage readings prior to that). I also couldn't get the KWH to report at all until I went to the Zwave tab on the KWH 1 device and set it to poll manually every couple of minutes. Hope this helps you.

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                    • #25
                      Originally posted by 04special View Post
                      Not sure if you figured it out yet or not but I had the exact same issue as you. In order to fix it I had to physically reverse the directions of the clamps on the incoming mains (they still need to point in opposite directions). As soon as I did that I got current readings (I was only getting voltage readings prior to that). I also couldn't get the KWH to report at all until I went to the Zwave tab on the KWH 1 device and set it to poll manually every couple of minutes. Hope this helps you.
                      That made me check my install notes from last year, sure enough:
                      "Got Aoetec HEM Gen5 CT cables fished thru 1/2" PVC conduit into house.
                      Installed CT1 on L1 with it's arrow towards CB, CT2 on L2 with its arrow away fm CB."

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                      • #26
                        Originally posted by Gosuna View Post

                        That made me check my install notes from last year, sure enough:
                        "Got Aoetec HEM Gen5 CT cables fished thru 1/2" PVC conduit into house.
                        Installed CT1 on L1 with it's arrow towards CB, CT2 on L2 with its arrow away fm CB."
                        I had mine technically installed correctly according to the directions, however in my case my phases weren't labeled and if you assume the left side is phase 1 (which I did) and it isn't then everything is installed opposite and the values just cancel out...netting zero current readings.

                        Sent from my Pixel 3 XL using Tapatalk

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