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  • No Charts

    Ultra:

    I'm finally getting around to trying the ECM plugin (it took me a lot longer to get the system installed than I thought). I see the Loads and Dashboard graphics, but on the Charts page, other than getting the various drop-down picker boxes, I don't see anything else - and clicking on the "Build Chart" button does nothing. Do I have to have Channels defined as devices before Charting will work? I've tried Firefox, Chrome, Edge and IE browsers.

    I just updated HS3 from 3.0.0.326 to 3.0.0.357, but that didn't make a difference.

    Regards,
    BBB

  • #2
    As a picture is always more descriptive...

    Click image for larger version

Name:	UtraECM3 - No Charts_2017-09-29.PNG
Views:	1
Size:	21.0 KB
ID:	1192479

    Is there something I have to do first before Charts become "enabled"?

    Regards,
    BBB

    Comment


    • #3
      I'm having the same problem. Tried on chrome, edge and ffox.

      Comment


      • #4
        gschlossnagle:

        Are you running HS3 on Windows or Linux?

        BBB

        Comment


        • #5
          This is an issue with the charts running on Linux. I have confirmed the data in the database is okay. The issue has been isolated to code not running correctly under Linux when generating the chart data. I am debugging now. I'll update you when it's fixed.

          Regards,
          Ultrajones
          Plug-ins: UltraMon, UltraM1G, UltraCID, Ultra1Wire, UltraLog, UltraWeatherBug, UltraPioneerAVR, UltraGCIR

          Comment


          • #6
            This issue should be fixed. Please download and install the version in the HomeSeer updater, then *reboot* your HS system.

            Regards,
            Ultrajones
            Plug-ins: UltraMon, UltraM1G, UltraCID, Ultra1Wire, UltraLog, UltraWeatherBug, UltraPioneerAVR, UltraGCIR

            Comment


            • #7
              Yay - charts work now! Thanks!

              BBB

              Comment


              • #8
                Things were working well for a few days - now I see this as the Dashboard screen:

                Click image for larger version

Name:	Dashboard_Fail_2017-10-11.JPG
Views:	1
Size:	32.0 KB
ID:	1192656

                These entries are in the HS log:

                Code:
                Oct-11 4:57:56 PM           Warning     File does not exist: /usr/local/HomeSeer/html/hspi_ultraecm3/images/sort_asc.png
                Oct-11 4:57:56 PM           Warning     File does not exist: /usr/local/HomeSeer/html/hspi_ultraecm3/images/sort_both.png
                Suggestions?

                BBB

                Comment


                • #9
                  Mr. Ultra:

                  Well, my Dashboard and charts are back - it looks like the plugin had disconnected from my Dashbox some days ago. I could not get it to reconnect via the reconnect control on the "ECM1 Greeneye" device, nor by disabling then enabling the plugin; so I finally rebooted the Dashbox. After several minutes (or hours, not sure) I guess the plugin finally got enough new data that it was able to generate the dashboard and chart.
                  Is the communication from the Dashbox not very stable? Before I rebooted the Dashbox, I went directly to its webpage, and everything there looked normal (it reported it's status as good). The Dashbox reported it had been up,for something like 38 days before I rebooted it.

                  Regards,
                  BBB

                  P.S.: I finally paid $ to register the plugin

                  Comment


                  • #10
                    Mine has been up since I purchased it. No issues whatsoever maintaining a connection. In fact, I don't ever recall having the watchdog kick in. Do you have Persistent Connection selected within the dashbox Packet Forwarding?

                    Regards,
                    Ultrajones
                    Plug-ins: UltraMon, UltraM1G, UltraCID, Ultra1Wire, UltraLog, UltraWeatherBug, UltraPioneerAVR, UltraGCIR

                    Comment


                    • #11
                      Yes.

                      Comment


                      • #12
                        I just downloading the trial to try out a gem. I am getting the same problems on windows. Same errors under dashboard and no charts. Its recording data, the database file is increasing in size. Nothing in log file indicates a problem accept for two missing image files.

                        Any ideas?

                        Thanks,

                        Comment


                        • #13
                          The issue you reported appears to be isolated to Internet Explorer and Safari. I fixed the issue and confirm it's now working for both of those browsers. Please disable the plug-in, then re-download the current version, then re-enable the plug-in. You may need to refresh your browser's cache to pull down the latest JavaScript file from the HomeSeer web server.

                          Regards,
                          Ultrajones
                          Plug-ins: UltraMon, UltraM1G, UltraCID, Ultra1Wire, UltraLog, UltraWeatherBug, UltraPioneerAVR, UltraGCIR

                          Comment


                          • #14
                            I disabled and reloaded to the same effect. I have tried a variation of browsers, all same result. Home Seer is running on windows 7 pro 64. Still no errors codes in log. Could it be a permission issues in windows itself?

                            Comment


                            • #15
                              Can you provide a screenshot of the names of the channels? I want to see if a character other than A-Z or 0-9 may be the cause.
                              Plug-ins: UltraMon, UltraM1G, UltraCID, Ultra1Wire, UltraLog, UltraWeatherBug, UltraPioneerAVR, UltraGCIR

                              Comment

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