Attempting to Upgrade from .23 to .32 fails

[eliashall]

Hi, I placed the zip for .32 in the zips folder, when I select to install the update it gives me a message "Install/Update of package Kinect failed."

I tried turning off all remote Kinects and disabling the instances but the error continues to present.

[spud]

Hi, I placed the zip for .32 in the zips folder, when I select to install the update it gives me a message "Install/Update of package Kinect failed."

I tried turning off all remote Kinects and disabling the instances but the error continues to present.

in Task Manager make sure there isn't any HSPI_KINECT.exe running, kill it if there is one, then retry the installation.
If it still fails, please post the logs of the installation.

[eliashall]

Thanks

Thanks for the quick reply, I found that reported in the logs as well, I was not aware that the process ran on the server if you didn't have a Kinect on the server. (it's a VM and can't run the SDK drivers)
I got the update done, thanks.

[spud]

Thanks for the quick reply, I found that reported in the logs as well, I was not aware that the process ran on the server if you didn't have a Kinect on the server. (it's a VM and can't run the SDK drivers)
I got the update done, thanks.

If you don't have a Kinect on your HS3 machine, no process is supposed to run there.
If you only run a remote kinect, then to start it you just need to run it from the command line on the remote machine, but you don't need to start anything from the PLUG INS > Manage page.

[eliashall]

so you are saying in my situation all the instances should be disabled?

[spud]

yes

you don't even have to manually create instances from the "Manage" page.
As long as you see your remote instances in the Remote Plug-ins section like in the screenshot below everything is ok.
I guess I should make that clearer in the user guide

Note: you still need to install the Kinect plugin on your HS3 machine (without starting any instance) because HS3 needs it to check licenses.

[eliashall]

Awesome, Thanks.
can I delete the manually created instances without losing the events which use them?

[spud]

Awesome, Thanks.
can I delete the manually created instances without losing the events which use them?

yes

[eliashall]

I removed the manual instances (keeping the default) and the remote instances are not showing up below the installed plugins section.
I manually terminated the remote plugins and re-ran the startup command and I get as far as "Waiting to be initialized..." where it just sits.

Edit: one of the two did connect, but I'm still stuck on the living-room instance called "Main"
Edit #2: I reset the Kinect Management service and re-ran the startup sequence. it works now.

Everything looks like it's working.