Cannot Log In to Hub

[BDakis]

I am unable to log in to my Pi hub(v4). The scenes I have are all fully functional, but I cannot access the iOS app or the web interface. The attached shows the message at boot up. Not getting much help from support, so I figured I would try the forums...

[Rupp]

What is your ticket number and I'll check on the status.

[BDakis]

hscs-8784
thanks.

[Eman]

There was someone with a similar issue lately...didn't come back on how he resolved that
... If you happen to have an external USB SSD/HDD hooked up to the device, that may be linked to power issue (Not enough juice!) because that there is device not finishing up the boot process and thus nothing else including HomeSeer will be running! But also I may reserve judgement on that because I see an IP in there...That last part may have clues...

• Can you SSH into the Device?
• So tell us about your setup

Eman.

[BDakis]

standalone unit, no external devices connected to it; connected to gigabit hub.

[Eman]

Is this HomeSeer Hub self built?

Can you SSH into the Device?

What about the Z-wave interface...? That last part of your log is about Z-wave (version). You may need to SSH into the device and/or update/overwrite HomeSeer depending on what HST may advise you.


Eman.