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Info - Roku TV update broke Direct TV remote control

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  • Info - Roku TV update broke Direct TV remote control

    19th of July, 2018

    Just a quickie info message

    Roku TV (TCL) update version 8.1.0 Build 4139-30

    Updated GUI and added some features. It looks nice to me.

    BUT

    Update broke Direct TV remote control RC65X.


    Originally called Roku and they said it was the TV.

    Basically worthless support and clueless CSR.


    Called TCL and they have documented this issue and it is related to Roku TV firmware update.


    The issue and fix will be provided by Roku as another firmware update.


    Update September, 2018

    4 calls every few weeks and a request for a replacement television had TCL update the firmware and fix AT&T DirectTV remote control.

    Never got an email acknowledgement of any service requests.

    Based on this poor quality customer service I do not recommend TCL Roku televisions.
    Last edited by Pete; September 28th, 2018, 09:42 PM.
    - Pete

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