Announcement

Collapse
No announcement yet.

Homeseer helpdesk?

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • tpchristian
    replied
    My Helpdesk Ticket

    (Posting here as I assume that this is still the place because HelpDesk is not working)

    I am getting a force close on all of my android 2.2/2.3 devices. It come up and seems to be getting to the point where it is trying to load the configuration and then closes. I uninstalled and reinstalled so that none of my config was there. I tried connecting to the demo server. I do have .91 beta of the hstouch server installed. What step can I take to help diagnose this and resolve this issue. Most of my tablets that I use for automation are at these versions -- all, but 2.

    Current Date/Time: 1/26/2016 7:45:16 PM
    HomeSeer Version: HS3 Pro Edition 3.0.0.208
    Operating System: Microsoft Windows 7 Ultimate - Work Station
    System Uptime: 0 Days 9 Hours 11 Minutes 47 Seconds
    IP Address: 192.168.15.2
    Number of Devices: 239
    Number of Events: 151

    Enabled Plug-Ins
    3.0.0.33: Current Cost
    5.0.0.17: Global Cache
    3.0.0.91: HSTouch Server
    3.0.4.3: Insteon Thermostat
    3.0.5.60: Insteon
    1.0.0.11: Random
    3.0.0.41: weatherXML
    3.0.1.25: Z-Wave

    Leave a comment:


  • mikedr
    replied
    Good luck! It seems with things like Insteon, DSC, and now this plug-in, unless a few people raise a stink (as they did with the DSC plug-in -- apparently the recommendation originally from HST was to buy a third party plug-in), the bugs remain.

    That said, I would definitely call.

    Leave a comment:


  • tpchristian
    replied
    Originally posted by mrhappy View Post
    I can't say, I don't use the HS CC plugin and have not tried it since HS2. I wrote my own plugin for it that you can find on this board, you are welcome to try that if you are struggling and I don't have any issues reported (the Linux support is untested in mine if you use Linux).
    Thank you very much, sir. I'll take a look.

    IMHO, I'm not letting HS off the hook for this one. I have the pro version and these plugins are supposed to be supported.

    My experience so far is that if they struggle with the plugin, they just drop it or ignore it. My very first experience with HS2, I am primarily Insteon, was that they dropped supporting the insteon plugin shortly after I bought HS2 Pro. Thank goodness it was picked up by someone else and is now an awesome and supported plugin. My experience is with all of the 3rd party plugins is that they are good. That doesn't mean bug free, that's not realistic, but at least respond to bugs and fix them in a timely manner.

    Leave a comment:


  • tpchristian
    replied
    I hope that you don't mind. I add my comments to the bug. I also changed the priority from normal to major. The functionality is not working at all and I see not work-around in the plugin to get it to work. I would assume, but not sure, that the lower priorities would be set to issues where it is more minor impact or has a work-around.

    Leave a comment:


  • mrhappy
    replied
    Originally posted by tpchristian View Post
    Thanks. I took a look at your bug report. Am I reading this correct that your issues was logged almost a year and half ago and you still don't have this working? Would you say that it would not be a good idea for me to take this beta .35? I certain don't want to exchange one problem for another worse problem. It it one thing for it not to work (at all really) and another for it to screw up the stability of the whole system.
    I can't say, I don't use the HS CC plugin and have not tried it since HS2. I wrote my own plugin for it that you can find on this board, you are welcome to try that if you are struggling and I don't have any issues reported (the Linux support is untested in mine if you use Linux).

    Leave a comment:


  • tpchristian
    replied
    Originally posted by mrhappy View Post
    I don't know the answer but here is something similar you can add your input on - http://bugzilla.homeseer.com/bugzill...ug.cgi?id=2214 might be the same issue.
    Thanks. I took a look at your bug report. Am I reading this correct that your issues was logged almost a year and half ago and you still don't have this working? Would you say that it would not be a good idea for me to take this beta .35? I certain don't want to exchange one problem for another worse problem. It it one thing for it not to work (at all really) and another for it to screw up the stability of the whole system.

    Leave a comment:


  • mrhappy
    replied
    Originally posted by tpchristian View Post
    I can't get logged into the helpdesk, so here is my issue. I had already posted on the forum, but had intended to create this ticket for support.


    Devices Don't Get Updated in CurrentCost Plugin
    I have this installed in HS3 with the latest version from the updater. (3.0.0.33) The plugin is configured and the log seems to show it is periodically reading. The devices were created, but never get updated. The are all at zero. I see that there is a .35 in the beta section, but I would prefer stable over beta so I have not installed that.


    Jan-24 12:45:07 AM Current Cost Debug: Additional value read: type=1
    Jan-24 12:45:07 AM Current Cost Debug: Additional value read: sensor=0
    Jan-24 12:45:01 AM Current Cost Debug: Additional value read: type=1
    Jan-24 12:45:01 AM Current Cost Debug: Additional value read: sensor=0
    Jan-24 12:44:55 AM Current Cost Debug: Additional value read: type=1
    I don't know the answer but here is something similar you can add your input on - http://bugzilla.homeseer.com/bugzill...ug.cgi?id=2214 might be the same issue.

    Leave a comment:


  • tpchristian
    replied
    I can't get logged into the helpdesk, so here is my issue. I had already posted on the forum, but had intended to create this ticket for support.


    Devices Don't Get Updated in CurrentCost Plugin
    I have this installed in HS3 with the latest version from the updater. (3.0.0.33) The plugin is configured and the log seems to show it is periodically reading. The devices were created, but never get updated. The are all at zero. I see that there is a .35 in the beta section, but I would prefer stable over beta so I have not installed that.


    Jan-24 12:45:07 AM Current Cost Debug: Additional value read: type=1
    Jan-24 12:45:07 AM Current Cost Debug: Additional value read: sensor=0
    Jan-24 12:45:01 AM Current Cost Debug: Additional value read: type=1
    Jan-24 12:45:01 AM Current Cost Debug: Additional value read: sensor=0
    Jan-24 12:44:55 AM Current Cost Debug: Additional value read: type=1

    Leave a comment:


  • rjh
    replied
    We are almost ready to launch our new helpdesk, plan is next month.

    For now, just post your question here and myself or someone else will assist.

    Originally posted by tvlarry View Post
    Still has not been corrected yet. Tried to login to help desk to create ticket, created another password using reset process, try to login with new password after confirmation that it was reset, error message> wrong password

    Help !

    Leave a comment:


  • tvlarry
    replied
    Still has not been corrected yet. Tried to login to help desk to create ticket, created another password using reset process, try to login with new password after confirmation that it was reset, error message> wrong password

    Help !

    Leave a comment:


  • rjh
    replied
    I will have someone look into the password reset issue.

    On this note, we are not happy with the current helpdesk software, its hosted by a third party and its really hard to get support from them.

    So, we are in the process of enabling a new helpdesk. This one is much better, integrates with the store accounts so you don't have to create a new account. Should be available soon.

    If you cannot access your helpdesk account, send an email to sales@homeseer.com and someone will reset it for you.

    Leave a comment:


  • bdraper
    replied
    Originally posted by Pete View Post
    no

    LOL

    Leave a comment:


  • Pete
    replied
    no

    Leave a comment:


  • sparkman
    replied
    Originally posted by Pete View Post
    Here just logged in to help desk and everything looks fine to me. I have also called the support numbers for Homeseer with no issues over the years.
    Try resetting your password

    Cheers
    Al

    Leave a comment:


  • Pete
    replied
    Here just logged in to help desk and everything looks fine to me. I have also called the support numbers for Homeseer with no issues over the years.
    Attached Files

    Leave a comment:

Working...
X