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Dont go near smarthomepro

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  • Dont go near smarthomepro

    How many were hit hard by Smarthome.com.au disappearing from the earth after they took in payments for their "Sale"? I lost ~$400 but others are a lot worse off.
    They may have come back as SmarthomePro.com.au who were recently having another sale- 20% off foscam cameras.
    I requested my goods from SmarthomePro two days ago and this was their reply:
    "We have taken over the customer database of Smarthome Australia who are no longer trading (cease date 1/4/14). We are therefore unable to ship any goods you had outstanding with that company. If we can help you in any other way, please let us know"

    I wonder how they could have obtained the database? I would advise not to be tempted by their sales.

  • #2
    I recently placed a $700 order with diyhomeautomation.com.au and then found they wouldn't respond to calls or emails. Luckily I paid with PayPal who were able to get my money back. Avoid them too. I've bought from zwave.com.au and smartliving.com.au both seem fine however I was a little peeved after buying two dhs dimmers from zwave.com.au and then realizing they only work with momentary switches. Smartliving sell the better quality aeon Labs ones.

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    • #3
      Thats a surprise to hear about diy- I have bought lots from them. Although I also bought from Smarthome a few times before they ran off with everybody's money.
      I also paid thru Paypal but the process of recovery isnt easy- so you got thru the stage of receiving generic emails from Paypal and actually dealt with a person?

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      • #4
        I didn't need to speak with a person. Once you Lodge a PayPal dispute and then escalate to a claim the site has 10 days to respond. Since diy was awol they never replied and my money was returned. Pretty easy process actually.

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        • #5
          Sorry to hear about that guys thanks for letting us know.

          Just FYI I usually deal with the following below without issue.

          http://www.smartliving.com.au
          http://www.rkmsmarthome.com.au/ ( I've bought heaps from Ralph. email him and he will give you discounts )
          https://capitalsmarthomes.com.au/ They seem to be getting alot of attention on the whirlpool.net.au forums for good deals.

          I have bought some cheap fibaro binary sensors off this guy from overseas. The only thing is the firmware is the older version v1. Local ones I bought have been v2. Thing is still work fine I hooked them up to my alarm PIR's.

          http://www.ebay.com.au/itm/112015389...%3AMEBIDX%3AIT

          Be good to keep this Aussie forum going and share some experiences.

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