"Sorry, device is not responding" yesterday and today (10th/11th June 2019)

[lowenna]

Is there some kind of known issue with the integration? For the past 24 hrs or so, I have to repeat the command to Alexa 4 or 5 times before she finally says "OK". Seems to be consistently flaky. Very frustrating having to repeat myself so many times!

Thanks,
John.

[Rupp]

When I get this I restart HS3 and it seems to solve this issue. I've only seen this once or twice in the last few years.

[mrhappy]

When I get this I restart HS3 and it seems to solve this issue. I've only seen this once or twice in the last few years.

Seems to be affecting quite a few people - myself included - https://forums.homeseer.com/forum/ho...not-responding

I'd estimate 25% of my Alexa commands are getting through.

[Rupp]

I'd recommend putting in a help desk email request on this issue so support knows the number of people affected.
support@homeseer.com

[DeLicious]

It's happening for me too, and it's worse because I can't get to homeseer.com or find.homeseer.com on a web browser either. I get ERR_NAME_RESOLUTION_FAILED. All other websites work fine for me, so I don't think it's an issue on my side. Even so, I rebooted my router, modem, and restarted Homeseer, but to no avail.


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[DeLicious]

It's weird. I can get to the website on my phone over LTE. Maybe there's a DNS issue somewhere with some internet providers?


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[ArbWare]

I'd recommend putting in a help desk email request on this issue so support knows the number of people affected.
support@homeseer.com

Done,
Thank you Rupp


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