Hi, I've got an open support request that's going nowhere fast so I thought I'd post here.
I'm 100% stonewalled with regard to making Alexa pickup any of my devices or events in HS4 on Ubuntu 20.x
This worked for a couple of weeks after initial install, but now we're completely stymied. Events have never populated at all, but devices had previously, but are not now. Devices which I'd previously scanned for and picked up are working, but I can no longer add new ones, and if I remove a device from the Alexa webGUI, it will not re-populate after successive scans.
I've done all of the standards:
So that said, I would have to assume there are log files on the MyHS.homeseer.com side of the equation that show what is happening when Alexa tries to do its scan to pickup devices and events.
I dunno, I feel really helpless here but this is a really big deal feature to have work so poorly. I hope there's a solution here. Does anyone have any thoughts or suggestions?
thank you in advance,
AJM
I'm 100% stonewalled with regard to making Alexa pickup any of my devices or events in HS4 on Ubuntu 20.x
This worked for a couple of weeks after initial install, but now we're completely stymied. Events have never populated at all, but devices had previously, but are not now. Devices which I'd previously scanned for and picked up are working, but I can no longer add new ones, and if I remove a device from the Alexa webGUI, it will not re-populate after successive scans.
I've done all of the standards:
- Un-linked and re-linked the Amazon Alexa skills (both of them)
- Turned off voice activation for all but a single device
- Set that single device to an extremely basic name and voice command, just one letter "A"
- Set that one device up as "Is a light"
- Ensured there is a local HomeSeer username and password with Admin privileges that matches my MyHS.homeseer.com account exactly
- Logged into my MyHs.homeseer.com account and verified changes to the local HomeSeer service are echoed in the cloud service (they are)
So that said, I would have to assume there are log files on the MyHS.homeseer.com side of the equation that show what is happening when Alexa tries to do its scan to pickup devices and events.
I dunno, I feel really helpless here but this is a really big deal feature to have work so poorly. I hope there's a solution here. Does anyone have any thoughts or suggestions?
thank you in advance,
AJM
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