Alexa skill doesn't work. Tried everything

[langenet]

Lately we've noticed that we're getting a lot of "sorry living room light is not responding" (or pick another device) particularly when we go to bed. My wife asked last night, "what's wrong with Alexa these days?" I told Alexa to discover then it works. This has happened the past two nights.

[jfla]

Hi,
works perfectly in French with HS3. 😁😁

Even if it is not officially supported.😊😊

Jean-Francois

[Jez]

Could you do this:
From Tools > Scripts commands, enter hs.debugmode=2048 then click run
this will turn on json debugging
then try the command that fails from Alexa, and post here what you get in the logs
thanks

I'll have to go through the upgrades to .17 again first. I'm not at home today but will hopefully be able to do this tomorrow.

[spud]

I did exactly as you suggested but Alexa still did not work. Again I’ve downgraded to .16 as we have grown to rely on Alexa to control devices, and it works perfectly again.

Could you do this:
From Tools > Scripts commands, enter hs.debugmode=2048 then click run
this will turn on json debugging
then try the command that fails from Alexa, and post here what you get in the logs
thanks

[Jez]

4.1.17.0 working here as well. Changes in .17 may affect how your devices are getting discovered so when this happens you best line of attach is to disable all voice commands on your devices and events and test one on/off device to see if this discovers. If it does add back a few devices at a time.

I did exactly as you suggested but Alexa still did not work. Again I’ve downgraded to .16 as we have grown to rely on Alexa to control devices, and it works perfectly again.

[zakrzep]

I already went back to 4.1.16. Maybe someone else can try.

[spud]

From Tools > Scripts commands, could you enter hs.debugmode=2048 then click run
this will turn on json debugging
then try the command that fails from Alexa, and post here what you get in the logs
thanks

[zakrzep]

Same issues for me. I am in the US. Since upgrade to 4.1.17, Alexa responds back with device not responding. Occasionally it will work.

[nickgosling]

What exactly isn't working? Can you not forget your devices and rediscover?

I have done a complete delete and rediscover and although the devices are added I can not control them. They do reflect the current state though. For example if I turn on a device in the homeseer app it will update on the alexa device menu but I can not control the device through Alexa using either voice or through the Alexa app.

I haven't tried adding the devices one at a time yet. Thats a bit of a pain so I am reluctant to try unless there isn't a permanent fix on an update.

[Jez]

4.1.17.0 working here as well. Changes in .17 may affect how your devices are getting discovered so when this happens you best line of attach is to disable all voice commands on your devices and events and test one on/off device to see if this discovers. If it does add back a few devices at a time.

Thankyou, good to know that something related to Alexa has changed in .17 and I’m not going mad.
I will try your suggestion tomorrow and report back.

[Rupp]

4.1.17.0 working here as well. Changes in .17 may affect how your devices are getting discovered so when this happens you best line of attach is to disable all voice commands on your devices and events and test one on/off device to see if this discovers. If it does add back a few devices at a time.

[johnpeterson]

4.1.17.0 with Alexa is working for me in the US. Possible problem with Alexa in UK?

[Jez]

What exactly isn't working? Can you not forget your devices and rediscover?

Asking Alexa to turn on/off a device doesn’t work. I deleted devices from Alexa and discovered them but Alexa will still not control them.
I’ve downgraded now and it’s working so I can only conclude that the latest release of HS4 has introduced a bug.

[Jez]

Hi everyone,

My Alexa and Google home skills have stopped working today. I have disabled the skills, relinked them, changed the usernames and password for both myhs and locally. Both find the devices but both are unable to control anything.

Any ideas pideas.

All worked this morning but suddenly stopped after I did a discovery

What version of HS4 are you using? I upgraded to 4.1.17.0 on Saturday and after that Alexa couldn’t control devices (discovery worked fine)
I’ve just restored a backup of 4.1.16.0 and Alexa works again.
I've informed support.

[Rupp]

It’s not working here either. It’s been down at least 2 days.

What exactly isn't working? Can you not forget your devices and rediscover?