Announcement

Collapse
No announcement yet.

Alexa will discover Alexa & Voice Enabled Events but will not run them

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Alexa will discover Alexa & Voice Enabled Events but will not run them

    I just discovered that HS4 Events (Alexa Scenes) no longer running on "Alexa" voice commands (01/15/2023)

    I have scoured the internet for several days and tried all of the suggestions (Deleting Scenes, Disabling Skill, deselecting Alexa & Voice for all HS Events except for one, Re-Linking HS SmartHome & Home Automation Skills, re-discovering Scenes, rebooting HS controller, rebooting router, connecting remotely through myHS confirming I can manually control events remotely). No matter what I do, Alexa no longer triggers the Event with a voice command. I can control individual devices with Alexa, but can no longer trigger events like I was able to even just a few short days ago...

    Starting from scratch, here is what I have done and it still no longer trigger HS4 Events...

    1.) HS4>Create an Event
    2.) Event>Advance options>Enable "Voice Command" & "Amazon Alexa Discovery"
    3.) Alexa App > Search and enable "HomeSeer SmartHome" & "Home Automation" Skills
    4. Link Skills to myhs.homeseer.com account (successful!)
    5.) Alexa App >Scenes > "Discover Scenes" (1 Scene Discovered Successfully)
    6.) Say Alexa, Run "Scene Name" - See Note 1 below...
    a.) Say Alexa, Turn On "Scene Name")
    b.) Say Alexa, Tell HomeSeer to Turn On "Scene Name"

    Note 1:
    Alexa's ring light will light up blue and rotate for a few seconds but no Alexa confirmation or feedback and HS4 Event does not run. Alexa blue light goes out. This only happens on HS4 Events. Alexa Voice commands DO work for individual Devices just not HS4 Events.​

    #2
    Looks like another with the same issue: https://forums.homeseer.com/forum/ho...gger-my-events
    Jon

    Comment


      #3
      Originally posted by rbeavers View Post
      I just discovered that HS4 Events (Alexa Scenes) no longer running on "Alexa" voice commands (01/15/2023)

      I have scoured the internet for several days and tried all of the suggestions (Deleting Scenes, Disabling Skill, deselecting Alexa & Voice for all HS Events except for one, Re-Linking HS SmartHome & Home Automation Skills, re-discovering Scenes, rebooting HS controller, rebooting router, connecting remotely through myHS confirming I can manually control events remotely). No matter what I do, Alexa no longer triggers the Event with a voice command. I can control individual devices with Alexa, but can no longer trigger events like I was able to even just a few short days ago...

      Starting from scratch, here is what I have done and it still no longer trigger HS4 Events...

      1.) HS4>Create an Event
      2.) Event>Advance options>Enable "Voice Command" & "Amazon Alexa Discovery"
      3.) Alexa App > Search and enable "HomeSeer SmartHome" & "Home Automation" Skills
      4. Link Skills to myhs.homeseer.com account (successful!)
      5.) Alexa App >Scenes > "Discover Scenes" (1 Scene Discovered Successfully)
      6.) Say Alexa, Run "Scene Name" - See Note 1 below...
      a.) Say Alexa, Turn On "Scene Name")
      b.) Say Alexa, Tell HomeSeer to Turn On "Scene Name"

      Note 1:
      Alexa's ring light will light up blue and rotate for a few seconds but no Alexa confirmation or feedback and HS4 Event does not run. Alexa blue light goes out. This only happens on HS4 Events. Alexa Voice commands DO work for individual Devices just not HS4 Events.​
      Please create a support ticket with HS so we can get some traction. Thanks!
      https://dev.homeseer.com/servicedesk/customer/portals

      Comment


        #4
        Just received this response from support on 01/17/2023...
        _____________________________________________

        Support commented:

        We are aware of this issue and will report back when we have a fix.​

        ________________________________________________________

        Fingers crossed they will find a fix quickly!

        Comment

        Working...
        X