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Alexa won't find new devices or scenes

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  • #31
    I have been going back and forth with a support rep for over a month. I have not had any success.
    • I have disabled all devices and all scenes from voice commands
    • Disable/re-enable the Homeseer Smarthome skill in Alexa app and re-authorize
    • I have tried enabling just one device
    • No luck
    Then I tried:
    • Disabled all devices and all scenes from voice commands
    • Disable the Homeseer Smarthome skill in Alexa. Enabled the Dev skill in Alexa
    • Enabled just one device
    • I did find that device
    • Tried to enable an event
    • No event detected

    Next I tried:
    • Re-enable the standard Homeseer Smarthome skill in Alexa
    • Enable an event
    • No event detected
    Finally I tried:
    • Disable the Dev skill in Alexa
    • Try voice command for single device that was working
    • Error message. Cannot communicate with device.

    Long story short: I can't get a single event to work no matter what I do. The Dev Skill will detect at least one device, but it will not detect events. The main skill Homeseer Smarthome fails on all attempts.

    Comment


    • #32
      Originally posted by Blackbeard View Post
      I have been going back and forth with a support rep for over a month. I have not had any success.
      • I have disabled all devices and all scenes from voice commands
      • Disable/re-enable the Homeseer Smarthome skill in Alexa app and re-authorize
      • I have tried enabling just one device
      • No luck
      Then I tried:
      • Disabled all devices and all scenes from voice commands
      • Disable the Homeseer Smarthome skill in Alexa. Enabled the Dev skill in Alexa
      • Enabled just one device
      • I did find that device
      • Tried to enable an event
      • No event detected

      Next I tried:
      • Re-enable the standard Homeseer Smarthome skill in Alexa
      • Enable an event
      • No event detected
      Finally I tried:
      • Disable the Dev skill in Alexa
      • Try voice command for single device that was working
      • Error message. Cannot communicate with device.

      Long story short: I can't get a single event to work no matter what I do. The Dev Skill will detect at least one device, but it will not detect events. The main skill Homeseer Smarthome fails on all attempts.
      Could you post a screen shot of your event with the options for that event expanded?


      Sent from my iPhone using Tapatalk
      HS3 3.0.0.500 &HSTouch Designer 3.0.71 with 782 Devices, 479 Events
      Plugin's:
      BLBackup, BLOccupied, BLShutdown, EasyTrigger, Ecobee,
      EnvisaLink DSC, PHLocation, Pushover, SONOS, Blue Iris, UltraRachio3,
      weatherXML, Jon00 Alexa Helper, Network Monitor, Z-Wave 3.0.1.252

      Comment


      • #33
        I'm in the same boat as Blackbeard. I called support and they had be hopping through the same steps. Has anyone on this thread been successful in activating a scene? I do not think the issue was repaired. The help desk analyst didn't even know of an issue.

        Comment


        • #34
          Originally posted by The Profit View Post

          Could you post a screen shot of your event with the options for that event expanded?


          Sent from my iPhone using Tapatalk
          Pretty simple event and no special characters. I've tried it with a few others just to see if this one was broken in some weird way. Still no dice.

          Click image for larger version

Name:	Screen Shot 2019-08-22 at 9.04.28 AM.png
Views:	47
Size:	128.4 KB
ID:	1322245

          Comment


          • #35
            Originally posted by Blackbeard View Post

            Pretty simple event and no special characters. I've tried it with a few others just to see if this one was broken in some weird way. Still no dice.

            Click image for larger version

Name:	Screen Shot 2019-08-22 at 9.04.28 AM.png
Views:	47
Size:	128.4 KB
ID:	1322245
            Everything in that event looks as it should, how frustrating.

            I didn’t see in your list, have you tried creating a new event just to do something simple and adding the voice command to it and then discover? Also, have you tried to delete an existing event and recreate it?

            I’ve noticed, sometimes a single event/device with voice command that is corrupt can cause problems when Amazon tries to discover devices/events.


            Sent from my iPad using Tapatalk
            HS3 3.0.0.500 &HSTouch Designer 3.0.71 with 782 Devices, 479 Events
            Plugin's:
            BLBackup, BLOccupied, BLShutdown, EasyTrigger, Ecobee,
            EnvisaLink DSC, PHLocation, Pushover, SONOS, Blue Iris, UltraRachio3,
            weatherXML, Jon00 Alexa Helper, Network Monitor, Z-Wave 3.0.1.252

            Comment

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