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Alexa Smarthome Skill no longer working - Fixed!

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    Alexa Smarthome Skill no longer working - Fixed!

    My Alexa Smarthome Skill is no longer working. It was working as of Monday like a champ. Now it doesn't work. I'm using Alexa to trigger HomeSeer Events. I accomplish this by creating a virtual Device and HS3 then have Alexa look for new devices. The devices are listed in Alexa.

    However, the routine that triggers the HS event doesn't seem to trigger the event. It runs the other non HS related actions in the routine. Just not the HS action.

    Is anyone else experiencing the same problem?

    Any suggestions. I'm about to disable the skill then re-link it to my HS account.

    #2
    Having the same problem, just started today. I've used this skill since it first came out with few issues. Today Alexa says "that device is not responding...". Everything works on the Homeseer side including from my.HS.com

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      #3
      Same problem here. Removed the skill and all devices. Readded skill.. Nothing discovered.

      Comment


        #4
        We found the issue, should be ok now.
        website | buy now | support | youtube

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          #5
          Having same issue with Alexa "devices is unresponsive". Enabled and disabled Alexa Homeseer skill many times. restarted Homeseer and Alexa many times. Everything on Homeseer working well, just not talking to Alexa.

          Comment


            #6
            Originally posted by rjh View Post
            We found the issue, should be ok now.
            Thanks Rich. All working here now.

            Comment


              #7
              Everything working again. Thanks RJH

              Comment


                #8
                Originally posted by rjh View Post
                We found the issue, should be ok now.
                Thank you so much RJH!

                Comment


                  #9
                  Originally posted by rjh View Post
                  We found the issue, should be ok now.
                  It's still not working. I can enable the skills but when I discover devices in Alexa it doesn't add any of the HomeSeer devices. It previously worked.

                  Comment


                    #10
                    One thing to note. If you already have devices configured in the Alexa App, and then you do a discover, it will come back and say that it did not find any devices. That is because the devices are already there. If you don't have any routines configured or devices specially named then delete all your devices from the Alexa app and then run the discovery again. Or as a test just delete a few and then see if it discovers them again.

                    Originally posted by mgonzales100 View Post

                    It's still not working. I can enable the skills but when I discover devices in Alexa it doesn't add any of the HomeSeer devices. It previously worked.
                    website | buy now | support | youtube

                    Comment


                      #11
                      Originally posted by rjh View Post
                      One thing to note. If you already have devices configured in the Alexa App, and then you do a discover, it will come back and say that it did not find any devices. That is because the devices are already there. If you don't have any routines configured or devices specially named then delete all your devices from the Alexa app and then run the discovery again. Or as a test just delete a few and then see if it discovers them again.


                      I deleted all devices and then discovered devices again. All of my devices were re-added EXCEPT my HomeSeer devices. I disabled both HS skills then re-enabled them. Afterwards I discovered new devices. No luck.

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                        #12
                        Send a message to support@homeseer.com so we can take a closer look at your connection. From here all systems appear to be working properly so maybe there is an issue with your account that we have to address.

                        Originally posted by mgonzales100 View Post

                        I deleted all devices and then discovered devices again. All of my devices were re-added EXCEPT my HomeSeer devices. I disabled both HS skills then re-enabled them. Afterwards I discovered new devices. No luck.
                        website | buy now | support | youtube

                        Comment


                          #13
                          Originally posted by rjh View Post
                          Send a message to support@homeseer.com so we can take a closer look at your connection. From here all systems appear to be working properly so maybe there is an issue with your account that we have to address.


                          Will do. Thanks

                          Comment


                            #14
                            Originally posted by rjh View Post
                            Send a message to support@homeseer.com so we can take a closer look at your connection. From here all systems appear to be working properly so maybe there is an issue with your account that we have to address.


                            I figured it out. I'm such a dipstick. I brought up an old HS Server to see how a plugin was configured and forgot to power it down. I recently purchased a micro PC for my dedicated server.

                            Thanks.

                            Comment


                              #15
                              Is this broken for anyone else? The last two days it seems to be partially working. I can ask it to turn on a light and its 50/50 if it works. Seems like every other command doesn't work verbally. The app shows device is unresponsive.

                              My HomeBridge works flawlessly so it has to be something with the Alexa/HS integration. I've rebooted everything and nothing seems to make it work consistantly.

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