Announcement

Collapse
No announcement yet.

Alexa ignoring requests targeted for HS3 Devices...

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Alexa ignoring requests targeted for HS3 Devices...

    I have experienced issues in the past whereby Alexa advises "device not responding" that are sometimes caused by issues with the MyHS service and other times can be resolved by Disabling/Enabling the Homeseer Smarthome Skill. However, now I am experiencing another issue whereby Alexa seems to hear the request as the LED spins blue/green and then NOTHING! ....the HS3 device command is not executed and Alexa remains silent and does not report a "not responding" issue. I have tried rebooting HS3, the Echo Device, Skill Disable/Enable with no resolution to the problem. The issue does not seem to be with MyHS Service, any ideas?

    #2
    MyHs is reported to be having problems by others on this forums, including me.
    tenholde

    Comment


      #3
      Yes...it looks like I can login to MyHS no problem, but when I attempt to control a device...nothing happens. So, I concur, its looking like a MyHS issue.

      Comment


        #4
        Any errors in your log indicating MyHs is unable to connect?
        tenholde

        Comment


          #5
          Same here - - Alexa reports all Homeseer devices as unavailable.

          HS log:

          Jul-17 18:05:05 Error Creating connection to MyHS service, there may be a problem with the server or the Internet connection. The connection will be attempted again shortly.

          Comment


            #6
            Ditto here. Is this the forum where we will hear updates on this?


            Jim Speiser
            35-year veteran of Home Automation
            Still don't know squat

            Comment


              #7
              I have asked this before it would be awesome to have a status page so we know what homeseer servers are doing.

              I am down on Alexa too for HS4

              Maybe we need to ask Rich? I have suggested this to support before.

              Comment


                #8
                Originally posted by mworsnop View Post
                I have asked this before it would be awesome to have a status page so we know what homeseer servers are doing.

                I am down on Alexa too for HS4

                Maybe we need to ask Rich? I have suggested this to support before.
                I started a new thread under HS3/PRO Discussion, just in case.


                Jim Speiser
                35-year veteran of Home Automation
                Still don't know squat

                Comment


                  #9
                  https://status.homeseer.com/

                  The status page exists - - just seldom updated

                  Comment


                    #10
                    Status page needs to be automated. Having a static status does no good at all

                    Comment


                      #11
                      Originally posted by mworsnop View Post
                      Status page needs to be automated. Having a static status does no good at all
                      Exactly. Sure would improve the WAF! Would even be better if there was an event in HS that could be enabled to notify us, email, etc, when MyHS is down.

                      Comment


                        #12
                        Alexa is working for me now.

                        Comment


                          #13
                          My Alexa is still not working

                          There are two Alexa Skills I used to have both enabled. Which one should be working?

                          Comment


                            #14
                            Originally posted by mworsnop View Post
                            My Alexa is still not working

                            There are two Alexa Skills I used to have both enabled. Which one should be working?
                            I am using the one where you don't have to say "Alexa, Tell Homeseer to..."

                            Comment

                            Working...
                            X