My Google Assistants (both my GH's on my home network and my cell phone on LTE) are getting at least 50% "Sorry, couldn't reach HomeSeer" (or something like that) when I try to use voice control. If I try multiple times, it eventually works. Feels like a bad node behind an ELB or something...
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Couldn't reach HomeSeer - fix implemented
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Make sure you send a note to support@homeseer.com. I will ping support and have them check it.
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It went from bad to worse for me. By advise from HS support I did
1. Restart HS3. It didn't help.
2. Un-linked HS3 from GH with intention to re-link. I told them that linking was a problem in the past, but they assured me that it is OK now.
3. Several attempts to re-link failed. Getting message "Something went wrong". Spent 30+ minutes trying to do it.
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Doesn't work for me for many, many attempts but in all fairness I have 200+ voice enabled devices. It's an old problem that was discussed here at length. I was told it was fixed but obviously it is not. Yes, I agree that it's caused by some timeouts most likely. Bottom line my GH is broken for two days now.
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Been having the same issue. We use Google Home so much for automation, considering moving away from Homeseer.
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rjh Yes. Ticket # 44224 but having it doesn't help.
Thanks for your attention to this matter. It's really important as we are at our second day now with broken GH and family members come to me quite often asking for help. I dumped all HSTouch devices after the migration to HS3 and did a big bet on GH. I have 10+ GH devices throughout the house now and everyone relies on them.
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Is your problem that you cannot link your account, or just cannot control anything?
Can you try a test. Copy your HomeSeerData.hsd file to another file so you can restore it later. Then go to the device management page, select all your devices, then from the droplist at the top disable all your voice commands. Now just enable a couple of devices for voice. Do they now work? This will tell us if its an issue with the number of devices.
Originally posted by risquare View Postrjh Yes. Ticket # 44224 but having it doesn't help.
Thanks for your attention to this matter. It's really important as we are at our second day now with broken GH and family members come to me quite often asking for help. I dumped all HSTouch devices after the migration to HS3 and did a big bet on GH. I have 10+ GH devices throughout the house now and everyone relies on them.
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Originally posted by rjh View PostIs your problem that you cannot link your account, or just cannot control anything?
Can you try a test. Copy your HomeSeerData.hsd file to another file so you can restore it later. Then go to the device management page, select all your devices, then from the droplist at the top disable all your voice commands. Now just enable a couple of devices for voice. Do they now work? This will tell us if its an issue with the number of devices.
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