Originally posted by jon00
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It's incredibly frustrating that this bug has been unsolved for quite a while now, yet we repeatedly get asked to try unlinking/relinking or to confirm "Make sure that the login that you used when you linked Google Home is also in HS4, on the users tab in setup" when this has already been covered before, and confirmed before by me and no doubt others in our tickets.
Aside from the more advanced issue of events and rooms, the basic problem is that when Google Home or Google Assistant are told to turn on or off or dim more than a few devices, it fails with the "can't reach Homeseer" message. The fact that one or two devices can be controlled this way, but when Google sends more commands than that, sequentially, it fails, strongly suggests that the problem is not a basic setup or authentication error.
Also note: the HS4<-->Alexa integration does not experience this problem. It's limited to HS4<-->Google.
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