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IFTTT Not Working as of 2-16-2019 @12pm PST

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  • #16
    It's been 10 months since I originally reported that IFTTT integration was broken after months of stable operation: https://forums.homeseer.com/forum/ho...r-not-received. I believe I was one of the first to report this issue.

    It's been 8 months since I posted above in this thread that this still wasn't working. Since then I've endured (oh the agony) the hardship of having to turn my Hue bulbs on and off separately instead of being to control them with my Homeseer switches and events.

    I just tried it again today and IFTTT integration with Homeseer is still not working! This is totally unacceptable to still be broken after nearly a year -- even if it's IFTTT's fault, I would expect Homeseer to have a good enough relationship with them to get it fixed in a matter of hours, not years. And if it's something wrong with only a small group of accounts I would also expect Homeseer to prioritize fixing it for those accounts given how big a selling point IFTTT is for most home automation devices. Right now Homeseer definitely should not be claiming that it works with IFTTT as they proudly proclaim here: https://homeseer.com/ifttt-integration/. This is basically a lie.

    Yes, I could fix this by buying a plugin from the Homeseer store to control my Philips Hue lights but at this point I'm not interested in paying Homeseer to work around this bug.

    Yes, I can probably work around this using the Webhooks IFTTT plugin that jeff98363 describes above. I'll probably do that, but it's basically a hack -- Homeseer relying on Webhooks IFTTT integration instead of having its own integration fixed.

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    • #17
      Originally posted by jonschmon View Post
      It's been 10 months since I originally reported that IFTTT integration was broken after months of stable operation: https://forums.homeseer.com/forum/ho...r-not-received. I believe I was one of the first to report this issue.

      It's been 8 months since I posted above in this thread that this still wasn't working. Since then I've endured (oh the agony) the hardship of having to turn my Hue bulbs on and off separately instead of being to control them with my Homeseer switches and events.

      I just tried it again today and IFTTT integration with Homeseer is still not working! This is totally unacceptable to still be broken after nearly a year -- even if it's IFTTT's fault, I would expect Homeseer to have a good enough relationship with them to get it fixed in a matter of hours, not years. And if it's something wrong with only a small group of accounts I would also expect Homeseer to prioritize fixing it for those accounts given how big a selling point IFTTT is for most home automation devices. Right now Homeseer definitely should not be claiming that it works with IFTTT as they proudly proclaim here: https://homeseer.com/ifttt-integration/. This is basically a lie.

      Yes, I could fix this by buying a plugin from the Homeseer store to control my Philips Hue lights but at this point I'm not interested in paying Homeseer to work around this bug.

      Yes, I can probably work around this using the Webhooks IFTTT plugin that jeff98363 describes above. I'll probably do that, but it's basically a hack -- Homeseer relying on Webhooks IFTTT integration instead of having its own integration fixed.
      Have you contacted HS support? IFTTT continues to work fine for me and many (most?) others. What specifically are you doing with IFTTT? Are you trying to trigger HS Events? If so, have you confirmed that you have a local account on your HS system with the same credentials as your MyHS account and that the account has access to events?
      HS 3.0.0.548: 1990 Devices 1172 Events
      Z-Wave 3.0.1.262: 126 Nodes on one Z-Net

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      • #18
        I previously exchanged several emails with Homeseer support back in December and January. They worked on it but did not fully resolve the issue. I have not attempted to engage support again. Perhaps I should have tried that first, but I'm feeling a bit impatient.

        Besides, I see active postings in the forum that other users are still having problems or I would not have posted this. For example, see: https://forums.homeseer.com/forum/ho...mporarily-down.

        I am trying to create a simple applet in IFTTT that turns on a Hue bulb when a Homeseer virtual device is turned on. I created a whole new IFTTT account to test this and still got errors. I think errors show up in the applet log that Homeseer is having problems, but I deleted the applet so I can't confirm that. However, I do see all my Homeseer devices in IFTTT so I would assume based on that that the integration is "working".

        I have not confirmed that my local account has the same credentials as my MyHS account and that it has access to events. How do I confirm that? Would my devices show up in IFTTT even if this was not configured right?

        Meanwhile, I was able to get this working with Webhooks.

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        • #19
          Check under Tools - Setup and then the Network tab. A user account should be there with the same username and password as your MyHS account. If not, create it.
          HS 3.0.0.548: 1990 Devices 1172 Events
          Z-Wave 3.0.1.262: 126 Nodes on one Z-Net

          Comment

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