Email verification not found

[mberger]

I have MyHS premium. If I go to myhs.homeseer.com my two systems are listed. One I can access without problem, but if I click on the other the message ‘email verification not found’ appears above ‘select system’. The system in question can see myhs (it says it is connected in the log) and myhs can see it (if I switch it off it is marked as ‘offline.’ What am I doing wrong?

[Rupp]

Please put in a support email to support@homeseer.com and they'll work with your on this.

[mberger]

Thanks - I did try that but didn’t get a response. It was a follow-up query so perhaps it slipped through the net. I’ll give it another go.

[mberger]

Now sorted thanks to support.