no access to MyHS account / no PW-email

[fagor]

Hi!

I recently upgraded from HS3 to HS4 but forgott my MyHS-password. I klicked on "forgot PW" to receive an email, but didnt get one. I wrote an email to support@homeseer.com but noone answered.
What else can I do to get access to my account again?

;-)

[Rupp]

What is your ticket id and I'll have a look. Your best bet is to create a support account here for direct access.
https://dev.homeseer.com/servicedesk/customer/portal/2

[fresnoboy]

Ok, another update. I was really confused about why reverting back to my HS3 VM snapshot wouldn't enable syncing with homeseer like it did before I upgraded to HS4. So I figured maybe the criteria for HS3 voice command devices changed, even though the notice from HS about new support for Google and Alexa syncing was only for HS4 devices. So I went though manually trying to find all the voice command devices that were set. No go.

Then I discovered this excellent plugin for HS3 that would flag all the HS3 devices that had voice command activated: https://forums.homeseer.com/forum/de...nabled-setting. HS folks, you really need to let this plugin be published, it's a godsend trying to track down devices that had voice command enabled.

I found a bunch of devices that had it set, and wiped all of them out. So I had no devices now selected to sync, but I still get a "Couldn't update the setting. Check your connection' error.

What am I doing wrong? Why couldn't reverting back to HS3 just work?

thx
mike

[Rupp]

You should put in a help desk request if you haven't already.

Also there's an easy way to disable all voice commands by using the list view and bulk edit button to disable all voice commands.

[fresnoboy]

You should put in a help desk request if you haven't already.

Also there's an easy way to disable all voice commands by using the list view and bulk edit button to disable all voice commands.

Anyway have submitted a ticket. This is Hs3 though and I don't think it has the bulk edit feature.

[Rupp]

Anyway have submitted a ticket. This is Hs3 though and I don't think it has the bulk edit feature.

Yep, it's there as well. Check your devices and use the drop down at the top left to enable/disable voice as well as other options.

So do you have a help desk ticket in?

[fresnoboy]

Yep, it's there as well. Check your devices and use the drop down at the top left to enable/disable voice as well as other options.

So do you have a help desk ticket in?

Wow! I never saw that before. Good to know.

I did get a response back quickly, and sent them the contents of the help page, though it wasn't a good sign when they said they don't support running HS in a virtual machine and that I may have to move it to a physical machine, which makes no sense to me as a useful step for solving this problem.

[fagor]

What is your ticket id and I'll have a look. Your best bet is to create a support account here for direct access.
https://dev.homeseer.com/servicedesk/customer/portal/2

I have the same problem with my support account. I cannot create a ticket without access to that account and I do not get an Email to restet the PW. Because I didnt get an answer on my last email to "support@homeseer.com", I didnt write a second email.
;-)

[Rupp]

I have the same problem with my support account. I cannot create a ticket without access to that account and I do not get an Email to restet the PW. Because I didnt get an answer on my last email to "support@homeseer.com", I didnt write a second email.
;-)

I would recommend using the portal. Create an account here for you support ticket.
https://dev.homeseer.com/servicedesk/customer/portal/2

[Lightguy48]

I too am having the same issues - I can't get into the support portal, I can't login in to the myhomeseer either. The 'Reset' emails never show up, they're not in my spam folder or anywhere... I can't get anyone to respond to support emails, insanely frustrating.

Has the Homeseer domain possibly been blacklisted by Yahoo / AT&T email?

[Rupp]

- I can't get into the support portal

What exactly do you mean you can't get into the support portal?

[Lightguy48]

What exactly do you mean you can't get into the support portal?

If I try to log into the support/servicedesk Portal it does not accept the password I normally use to login. If I try to reset my password I never get the email, if I try to re-register it says the username is in use.

Same issues as the myhomeseer site

If I check my Spam folder I do not find any emails from HomeSeer.

[fagor]

If I try to log into the support/servicedesk Portal it does not accept the password I normally use to login. If I try to reset my password I never get the email, if I try to re-register it says the username is in use.

Same issues as the myhomeseer site

If I check my Spam folder I do not find any emails from HomeSeer.

If I try to register it says there is an existing account.
If I try to reset my password I never get an email.
I even wrote an email to support@homeseer.com but didnt get an answer.

What else can I do?
;-)

[fagor]

I would recommend using the portal. Create an account here for you support ticket.
https://dev.homeseer.com/servicedesk/customer/portal/2

Here I tried to register an reset my password, too. With the same result. I didnt write another email to support@homeseer.com because it seems to be useless.

[fagor]

Hi,
I am still stuck.
Does anyone have an idea what else I coud do to regain access to MyHS- and Homeseer-account?