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Connects to MyHS App, But No Devices/Events - Solved!

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    Connects to MyHS App, But No Devices/Events - Solved!

    I hadn't used the app in a long while. Recently I upgraded from HS3 to HS4. Now when I load up the app and login, I can see the 3 new HS4 plugins I had added, but none of the HS3 plugins, no devices, no events, etc. How do I go about getting the MyHS app to work again? I'm thinking it's an accounts issue. Any suggestions?

    #2
    Yes you will want to update your myHS account that was "pointing" to your HS3 license to "point" to your HS4 license.

    https://docs.homeseer.com/display/HS...r+MyHS+Account
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      #3
      Odd that when I follow the instructions, it already has the HS4 license system tagged, and when I go back to the previous screens to access the system, it is all fine on the browser. But when I use the same login for the mobile app, all I see are the new plugins.

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        #4
        Which mobile app are you referring to? If you are using HSMobile then ensure your myHS username is listed in your HS4 user accounts with admin + local access. Then use this login to login to HSMobile and it should work.
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          #5
          Yes, Rupp, it is the HSMobile. With the basic plan, how do I change the one user from local to admin + local? Do I just delete the one user/system and add a new user with full rights?

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            #6
            If you have an admin user account you can login using that and then edit your myHS user account to set the correct credentials.

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              #7
              When I log into a web browser, I can see all the devices and events. When I use the mobile app with the same login, there is nothing there except the new HS4 plugins. Can you be more specific on what steps I would need to take?

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                #8
                Originally posted by DLONG2 View Post
                When I log into a web browser, I can see all the devices and events. When I use the mobile app with the same login, there is nothing there except the new HS4 plugins. Can you be more specific on what steps I would need to take?
                As previously mentioned. If you are using HSMobile then ensure your myHS username is listed as a user in your HS4 user accounts with admin + local access. Then use this login to login to HSMobile and it should work.
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                  #9
                  Click image for larger version

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                  With the basic account, is this what I need to do to assure the login has admin+local access? Delete the system and user and start over? I don't see how I can otherwise change the local user to a admin+local.

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                    #10
                    Originally posted by DLONG2 View Post
                    Click image for larger version

Name:	myHS_login.png
Views:	205
Size:	237.5 KB
ID:	1477603

                    With the basic account, is this what I need to do to assure the login has admin+local access? Delete the system and user and start over? I don't see how I can otherwise change the local user to a admin+local.
                    Rupp's support approach leaves a lot to be desired...

                    Inside HomeSeer, click on Setup -> Users
                    On this screen, enter the myhs user and assign it admin

                    Click image for larger version

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                    HS4Pro on a Raspberry Pi4
                    54 Z-Wave Nodes / 21 Zigbee Devices / 108 Events / 767 Devices
                    Plugins: Z-Wave / Zigbee Plus / EasyTrigger / AK Weather / OMNI

                    HSTouch Clients: 1 Android

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                      #11
                      Thanks for the lead. I had one user, set as admin and also as local. I was unable to delete it ("last admin account") to try again with a non-local, so I added another one, with admin but not local. I am unable to log in with either of these users in the app.

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                        #12
                        I'd recommend putting in a support ticket on this issue.
                        https://dev.homeseer.com/servicedesk/customer/portal/2
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                          #13
                          Thanks! Problem resolved by tech support. Just needed to understand which login to use and how to configure it.

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