I hadn't used the app in a long while. Recently I upgraded from HS3 to HS4. Now when I load up the app and login, I can see the 3 new HS4 plugins I had added, but none of the HS3 plugins, no devices, no events, etc. How do I go about getting the MyHS app to work again? I'm thinking it's an accounts issue. Any suggestions?
Announcement
Collapse
No announcement yet.
Connects to MyHS App, But No Devices/Events - Solved!
Collapse
X
-
Yes you will want to update your myHS account that was "pointing" to your HS3 license to "point" to your HS4 license.
https://docs.homeseer.com/display/HS...r+MyHS+Account
-
Originally posted by DLONG2 View PostWhen I log into a web browser, I can see all the devices and events. When I use the mobile app with the same login, there is nothing there except the new HS4 plugins. Can you be more specific on what steps I would need to take?
Comment
-
Originally posted by DLONG2 View Post
With the basic account, is this what I need to do to assure the login has admin+local access? Delete the system and user and start over? I don't see how I can otherwise change the local user to a admin+local.
Inside HomeSeer, click on Setup -> Users
On this screen, enter the myhs user and assign it admin
HS4Pro on a Raspberry Pi4
54 Z-Wave Nodes / 21 Zigbee Devices / 108 Events / 767 Devices
Plugins: Z-Wave / Zigbee Plus / EasyTrigger / AK Weather / OMNI
HSTouch Clients: 1 Android
Comment
-
I'd recommend putting in a support ticket on this issue.
https://dev.homeseer.com/servicedesk/customer/portal/2
Comment
Comment