Originally posted by Rupp
View Post
Verstuurd vanaf mijn SM-N975F met Tapatalk
-
Yes i did, the email adress you give me
Verstuurd vanaf mijn SM-N975F met Tapatalk
-
OK, I have a similar problem, I finally switched over to HS4. While i sort out some glitches I switch back between HS3 and HS4.
MyHS is working just fine with HS3, however when i switch to HS4 i'm getting a screen that says "Homeseer is not running"
On the iphone app I get "No systems were found with the given credentials"
Switching back to HS3 MyHS and iphone app work again.
Just like Antoon above, I can manage my account and change passwords, but not log in.
Mostly i want this for the alexa skill and the iphone app.
I'll start here and email jon, as suggested, if no easy answer.
Thanks,
PaulComment
-
You need to put in a support ticket here:Originally posted by Pnord View Post
https://dev.homeseer.com/servicedesk/customer/portal/2Comment
-
Rupp,
I am still waiting on a answer.
Have use different email adresses at homeseer but no response.
Als checken my spam folder.
I gues i am on their blacklist 🤣
Verstuurd vanaf mijn SM-N975F met Tapatalk
Comment
-
The HomeSeer helpdesk got back to me rather quickly.
I had forgotten to change my HS3 license number to the HS4 license.
Done in Manage account - Change Primary system.
None the less that fixed it for me.
ThanksComment
-
I already did that right when I switched to HS4
It has also worked for about 10 months.
Have sent an email so many times but no response at all, very badComment
Comment