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Error connecting to MyHS Remote Service

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    Error connecting to MyHS Remote Service

    I'm not sure if this is an issue with my computer/HS4 installation or the service, but my MyHS Remove Service has stopped working. When starting up HS4, I receive an error that states: "Creating connection to MyHS service, there may be a problem with the server or the Internet connection."

    I haven't made any changes to HS4 or my computer in several weeks. It just stopped working.

    Any ideas?

    Thanks for your help!

    Mine is down as well. Must be HomeSeer


      Same here not working, open a critical ticket in I did


        My HS4 instance says it can connect, but MyHS connection from mobile app or google assistant is not working. Created a support ticket.


          Weird I just get a license error huh?


            I thought I got the problem after running HS4 as a service, but I'm getting the same problem.
            Google Home connection lost, so I started searching. Removed Homeseer from GH, trying to add it again, but getting a "The parameter "state" must be set in the query string." error. HS Mobile isn't working either using myhs and myhs is throwing different errors including a runtime error, a "Oops, something is wrong" and a "no licence" error. Seems that I did the "upgrade" for running as a service at the wrong moment.

            I created a ticket too.
            Answer from Homeseer Support:

            We are currently experiencing a connectivity issue with our database provider. We are investigating the issue. Tis is affecting MyHS and the developer plugin portal.

            The issue is with our Database Provider Azure. They are aware of the issue and are working on it. We will update when we know more.

            Reaction of Azure to HS.

            At Saturday, September 16,2023 at 3:32:27 AM EDT, the azure monitoring system received the following information regarding your SQL database:
            We're sorry your SQL database is unavailable at this time. Currently, Azure shows the dontime for your SQL database resource at a two-minute granualarity. The actual downtime might be less than two minutes. If we are able to find the reason for unavailability, it will appear here within an hour after the downtime event. Please check back later to see if more information is provided.