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Lost admin access...Help! - Solved!

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  • Lost admin access...Help! - Solved!

    I was trying to set my wife up on HSTouch and must have accidental messed up my admin settings. Is there a way to get them back. Also, at this moment...if I log into my HSTouch app on my phone, it says I am connected, but unauthorized? I am new to HomeSeer...

  • #2
    Try deleting your users.cfg file and restart HS3 and it will reset your user accounts. You will have to manually add your myHomeSeer user back to your HS3 user accounts.
    -Rupp
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    • #3
      Originally posted by Rupp View Post
      Try deleting your users.cfg file and restart HS3 and it will reset your user accounts. You will have to manually add your myHomeSeer user back to your HS3 user accounts.
      Thanks! I ended up getting in touch with support before I saw this. Here are the actual instructions they sent me and yes!...it worked!
      In order to delete the users.cfg file, you will need to complete the following steps:

      1) Navigate to Tools > System > Linux Tools
      2) Login with the username homeseer, the password is the system password which you set when first configuring the device. The default is hsthsths3.
      3) Once you are logged in, enter the following command, without quotes "sudo rm /usr/local/HomeSeer/Config/users.cfg" Linux is case-sensitive, so it will need to be entered exactly as you see here. You should be able to copy and paste.
      3) Enter the command "sudo reboot" and your system will restart. You will then be able to connect again and recreate your users.

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      • #4

        is it valid for HS4
        i loosed admin rights

        I wanted to add a new user for MyHS, but I probably pressed the wrong place in my main user, lost admin rights. and now I no longer have access to change it. Do I have to reinstall my complete system? A It was an update from HS3 to HS4

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        • #5
          Originally posted by Reggy View Post
          is it valid for HS4
          i loosed admin rights

          I wanted to add a new user for MyHS, but I probably pressed the wrong place in my main user, lost admin rights. and now I no longer have access to change it. Do I have to reinstall my complete system? A It was an update from HS3 to HS4
          Do you have a Widnows or Linux system?

          I am running on Windows and did the same thing last year on HS3. I did what Rupp posted above and I was able to setup users again. I would think the same process for HS4. As far as Linux, I know nothing.

          Jim

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          • #6
            Thank you for your follow-up!
            I have a PC with Homeseer on win10 and I have installed a keyboard and a monitor on my Hometroller Zee S2 since this morning, I do not seem to have any success. now I will follow the HS3 recovery procedure. I managed to return to HS4 and all my events returned as before. I am annoyed by the default user settings and also how to create a new user with administrator rights!

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            • #7
              I did the exact thing. Setting up wife with new accunt and password and clicked on one of the icons i think local use. Boom instant lock out and freak out. Ended up restoring my nightly backup. Crazy one wrong icon click can do this.

              Lesson learned. Be careful with adding users in the HS4 gui.


              Sent from my iPad using Tapatalk

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