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    Re-installing HS2

    I rebuilt my home automation controller, and as I've always done, I copied over the HS2 folder from the old machine, but when it starts up it shows as unregistered. No problem, I go to register and the online registration fails with object not set to an instance. So, I contact Homeseer support to get the activation code for offline registration, and instead they point me to a scheduler.dll which supposedly doesn't require you to register. I copy that over and it fails on startup with an object not set to an instance error. Can anyone tell me how I get HS (and also my paid for plugins) to work again?

    #2
    Towards the last beta versions of HS2 registration methodologies changed. Here used the copy of the directory in Windows to back up HS2.

    Sometime or another there was a registration file located in the root of the Windows drive.

    Only suggestion I can offer is to restore an older copy of your HS2 directory, test it to work then maybe upgrade if necessary.

    Did you save your offline registeration numbers from the original purchases?
    - Pete

    Auto mator
    Homeseer 3 Pro - 3.0.0.548 (Linux) - Ubuntu 18.04/W7e 64 bit Intel Haswell CPU 16Gb
    Homeseer Zee2 (Lite) - 3.0.0.548 (Linux) - Ubuntu 18.04/W7e - CherryTrail x5-Z8350 BeeLink 4Gb BT3 Pro
    HS4 Lite - Ubuntu 22.04 / Lenovo Tiny M900 / 32Gb Ram

    HS4 Pro - V4.1.18.1 - Ubuntu 22.04 / Lenova Tiny M900 / 32Gb Ram
    HSTouch on Intel tabletop tablets (Jogglers) - Asus AIO - Windows 11

    X10, UPB, Zigbee, ZWave and Wifi MQTT automation-Tasmota-Espurna. OmniPro 2, Russound zoned audio, Alexa, Cheaper RFID, W800 and Home Assistant

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      #3
      I used the copy of HS2 that I had running to build the new one, but I probably hadn't updated it for quite a while. I do have all my registration numbers, but I had done online registration back then, so I don't have any activation keys. I still have the old system and don't mind munging around in the registry if that would help.

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        #4
        Yes recalling when HS2 was changing registeration DB's they sent a copy of all registrations via email to validate your stuff as they migrated over.

        Thinking the methodology is the same today with a number for license and last name for registration code.

        Not even sure that this stuff was in the Windows registry. Personally here never played with the Windows registry for HS2 licensing.

        Found the email HS sent out. Maybe if you look at your emails you could find it.

        From: Sales@HomeSeer.com
        Sent: Tuesday, December 15, 2015 5:02 PM
        To: xxx@gmail.com
        Subject: Your HomeSeer License Keys

        Hello Pete,

        Here are your HomeSeerย™ license codes:

        This was a list of products, license IDs and passwords. Passwords were all the same.

        Please keep a copy of these codes in a safe place in case you need to re-install any of the software. Electronic copies may not be the safest. HomeSeer Technologies is not responsible for maintaining license records.

        If you have any problems with these license codes, please enter a request at our Help Desk (see below).

        Thank you for choosing HomeSeer!

        Website: hxxp://www.homeseer.com
        Message Board: hxxp://board.homeseer.com
        Support: hxxp://www.homeseer.com/support
        Help Desk: hxxp://helpdesk.homeseer.com
        Contact Us: hxxp://www.homeseer.com/company/contact_us.htm
        Downloads: hxxp://www.homeseer.com/downloads

        ยฉ Copyright 2015 HomeSeer Technologies, LLC
        - Pete

        Auto mator
        Homeseer 3 Pro - 3.0.0.548 (Linux) - Ubuntu 18.04/W7e 64 bit Intel Haswell CPU 16Gb
        Homeseer Zee2 (Lite) - 3.0.0.548 (Linux) - Ubuntu 18.04/W7e - CherryTrail x5-Z8350 BeeLink 4Gb BT3 Pro
        HS4 Lite - Ubuntu 22.04 / Lenovo Tiny M900 / 32Gb Ram

        HS4 Pro - V4.1.18.1 - Ubuntu 22.04 / Lenova Tiny M900 / 32Gb Ram
        HSTouch on Intel tabletop tablets (Jogglers) - Asus AIO - Windows 11

        X10, UPB, Zigbee, ZWave and Wifi MQTT automation-Tasmota-Espurna. OmniPro 2, Russound zoned audio, Alexa, Cheaper RFID, W800 and Home Assistant

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          #5
          I have all that information, but when you try to online register, it fails, and you need activation codes to offline register.

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            #6
            Hello. I have the same problem. Someone can suggest a solution?

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              #7
              Originally posted by emabonacchi View Post
              Hello. I have the same problem. Someone can suggest a solution?
              Send an email to support@homeseer.com detailing your license number and the version of HS2 you have.
              Jon

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                #8
                Originally posted by jon00 View Post

                Send an email to support@homeseer.com detailing your license number and the version of HS2 you have.
                I did it,but Matt told me it is the only way...... Well, i have 4 Hometroller now impossible to use..... I bought these only 8 years ago and i spent many money (about 4000 dollars) in hardware, software and licenses..... I think there must be a way to make these working again.......

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                  #9
                  Up, please!!......

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                    #10
                    If you have an issue registering HS2 you must put in a help desk request at support@homeseer.com
                    ๐Ÿ’โ€โ™‚๏ธ Support & Customer Service ๐Ÿ™‹โ€โ™‚๏ธ Sales Questions ๐Ÿ›’ Shop HomeSeer Productsโ€‹

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