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Error messages with UltraM1G

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    #1

    Error messages with UltraM1G

    I base a lot of events on my Elk M1 zones - like speaking an alert when a gate is opened. I've been doing this without a hitch for years.

    Recently I've got a long lag between when the zone is violated and when the event runs. This behavior is specific to Elk zones - events based on time or device status still run immediately. Elki zone based triggers can be delayed sometimes minutes even when set to be 'high priority' events

    My log has a bunch of this
    Warning No response/improper response from Elk M1 to command 'az00'
    Aug-13 7:03:20 PM Warning No response/improper response from Elk M1 to command 'cv0100'
    Aug-13 7:03:18 PM Warning No response/improper response from Elk M1 to command 'cv0100'
    Aug-13 7:03:17 PM Warning No response/improper response from Elk M1 to command 'cv0100'
    Aug-13 7:03:11 PM Warning No response/improper response from Elk M1 to command 'az00'
    Aug-13 7:03:10 PM Warning No response/improper response from Elk M1 to command 'az00'
    Aug-13 7:03:08 PM Warning No response/improper response from Elk M1 to command 'az00
    I don't know if that's significant.

    I've rebooted everything - the M1, the M1XEP, the PC running HS3 etc. The CPU usage on the HS3 machine is 35%.

    Any thoughts?
    Tags: None
    #2
    The first errors are some of what I get whenever the M1EXP is being connected to a PC using the management software.
    Of course there would also be entries indicating such - but the point is there is a communication problem. Any recent network changes? 35% utilization seems high, if continuous.

    Comment

      #3
      The 35% is because I run BlueIris on the same PC and it can be quite demanding. It's a real powerhouse of a PC though so it handles it.

      I can't think of any network changes made recently - I have a number of switches and access points so I can try connecting the M1XEP to a different point in the network.

      When you say 'management software' do you mean ElkRP?

      Thanks,

      mark

      Comment

        #4
        Originally posted by MarkJames View Post
        The 35% is because I run BlueIris on the same PC and it can be quite demanding. It's a real powerhouse of a PC though so it handles it.

        I can't think of any network changes made recently - I have a number of switches and access points so I can try connecting the M1XEP to a different point in the network.

        When you say 'management software' do you mean ElkRP?

        Thanks,

        mark
        Yes - Elk-RP.
        Definitely a comm problem but if nothing has changed....
        Is it on a managed switch? Check for errors.Move to a different port - just for fun.

        Comment

          #5
          It is a managed switch - a Netgear GS724T. I tried swapping ports but that didn't seem to matter. It's on the same switch that the HS3 PC is connected to - I'm not network savvy enough to know if that is helpful or not but it seems like that should be ideal. I have 4 different switches in my closet so I'll try running a cable from the M1XEP to a completely different switch next

          My log is just chock full of this. The only other thing I thought might be an issue is that I have an ISY connected to the system as well and it also communicates with the M1XEP. I turned the ISY off completely to see if it was causing problems but that didn't matter either - sigh.
          Aug-14 4:40:32 PM Warning No response/improper response from Elk M1 to command 'az00'
          Aug-14 4:40:30 PM Warning No response/improper response from Elk M1 to command 'az00'
          Aug-14 4:40:29 PM Warning No response/improper response from Elk M1 to command 'az00'
          Aug-14 4:40:27 PM Warning No response/improper response from Elk M1 to command 'cv0100'
          Aug-14 4:40:26 PM Warning No response/improper response from Elk M1 to command 'cv0100'
          Aug-14 4:40:24 PM Warning No response/improper response from Elk M1 to command 'cv0100'
          Aug-14 4:39:39 PM Warning No response/improper response from Elk M1 to command 'az00'
          Aug-14 4:39:37 PM Warning No response/improper response from Elk M1 to command 'az00'
          Aug-14 4:39:36 PM Warning No response/improper response from Elk M1 to command 'az00'
          Aug-14 4:39:32 PM Warning No response/improper response from Elk M1 to command 'az00'
          Aug-14 4:39:30 PM Warning No response/improper response from Elk M1 to command 'az00'
          Aug-14 4:39:29 PM Warning No response/improper response from Elk M1 to command 'az00'
          Aug-14 4:39:27 PM Warning No response/improper response from Elk M1 to command 'cv0100'
          Aug-14 4:39:26 PM Warning No response/improper response from Elk M1 to command 'cv0100'
          Aug-14 4:39:24 PM Warning No response/improper response from Elk M1 to command 'cv0100'
          Aug-14 4:38:48 PM Warning No response/improper response from Elk M1 to command 'az00'
          Aug-14 4:38:46 PM Warning No response/improper response from Elk M1 to command 'az00'
          Aug-14 4:38:45 PM Warning No response/improper response from Elk M1 to command 'az00'
          Aug-14 4:38:34 PM Warning No response/improper response from Elk M1 to command 'az00'
          Aug-14 4:38:32 PM Warning No response/improper response from Elk M1 to command 'az00'
          Aug-14 4:38:30 PM Warning No response/improper response from Elk M1 to command 'az00'
          Aug-14 4:38:27 PM Warning No response/improper response from Elk M1 to command 'cv0100'
          Aug-14 4:38:26 PM Warning No response/improper response from Elk M1 to command 'cv0100'
          Aug-14 4:38:24 PM Warning No response/improper response from Elk M1 to command 'cv0100'
          Aug-14 4:38:18 PM Warning No response/improper response from Elk M1 to command 'az00'
          Aug-14 4:38:16 PM Warning No response/improper response from Elk M1 to command 'az00'
          Aug-14 4:38:15 PM Warning No response/improper response from Elk M1 to command 'az00'

          Comment

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