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    HS4 pre-order

    Hi, I ordered HS4 upgrade 3 weeks ago but haven't got lisence code yet. I'm just wondering whether I should have received the code or whether I will receive it once HS4 is released.

    #2
    You should have gotten three e-mails.

    #1 HomeSeer (sales@homeseer.com) - Order #xxxx confirmed
    #2 HomeSeer (delivery@shopify.com) - Here is your HomeSeer Product Guide (links to PDFs to thank you)
    #3 HomeSeer Licensing (licensing@homeseer.com) - Here Are Your Software License Codes

    The #3 one should contain:
    Thank you for your purchase (order #xxxx).
    Here are your HomeSeer software license codes:
    Product: HomeSeer HS4 STD (Upg from HS3)
    LicenseID: xxxxxxx
    Password: xxxxxxx

    (repeat for others, as mine contained all three)

    I got all three e-mails 3 weeks ago within timespan of a minute.

    Did the "HomeSeer Licensing" one go into your junk folder maybe? If you cannot find it, contact HomeSeer support.

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      #3
      Originally posted by jlikonen View Post
      Hi, I ordered HS4 upgrade 3 weeks ago but haven't got lisence code yet. I'm just wondering whether I should have received the code or whether I will receive it once HS4 is released.
      You should have received the licese code.

      ---
      John

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        #4
        Good to know. I got the first two emails, but not the third. I do check my spam folder every day, and it didn't go there.

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          #5
          Get straight on to HS so

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            #6
            I signed into my HS store account and clicked on the HS4 order. That showed the license code and password for the HS4 upgrade, so all is well.

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              #7
              Also check your spam folder. I found my codes in spam. (using Gmail)

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                #8
                It seems that I got only 2 emails but the 3rd one is still missing (checked spam folder). I found the license code in HS store. Thanks.

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                  #9
                  Three is a crowd anyway

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