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HS Mobile not working (Alexa also not working)

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  • IKUS
    replied
    Another note...a BUNCH my IFTTT applets that communicate into HomeSeer were deactivated this afternoon for some reason and I cannot reactivate them...they just hang. Previously working integration via Alexa has also stopped working in the exact same way as mentioned by bvspearing.

    Leave a comment:


  • IKUS
    replied
    I'm having the same issue. It just started today...specifically logged into the message board to see if others were experiencing the issue as well and apparently they are. I notice that when logging into the Manage Account section of MyHS, it looks different and now includes some HS4 options such as a "Cameras" section and a button to access recordings. Perhaps there's some migration going on, on the back end?

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  • bvspearing
    replied
    Good suggestion, but unfortunately, it did not work. Thanks anyway!

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  • Rupp
    replied
    Try shutting down HS3, rebooting your router, then restart HS3 and test.

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  • ScottRennie
    replied
    Not working in the UK either

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  • bvspearing
    started a topic HS Mobile not working (Alexa also not working)

    HS Mobile not working (Alexa also not working)

    HS Mobile on both Android and iOS phones stopped working yesterday. When I start the apps, I get this message: "Error. No systems found for the given credentials." It then displays the Login screen. I re-enter my MyHS account name and password, and I get the same message. Alexa also can not control any of my HomeSeer devices. It says, "Device not responding." I'm sure it's the same issue.

    I can use the same account name and password to login to https://myhs.homeseer.com/. That works fine. The only thing I notice on the https://myhs.homeseer.com/Manage.aspx page that looks strange is that under "Systems and Users", it says my system is "(Offline)".

    I can access my system from a web browser. Everything works fine.

    I've restarted my hometrollerSEL system (soft and hard restart). Mobile apps still do not work. Anybody have any ideas? Thanks!
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