Over a year ago my Alexa integration mysteriously stopped working. I started this thread and was unable to reach a resolution. The support person I was working with at the time told me that all resources were being devoted to HS4, so they couldn't prioritize my issue. I just kind of forgot about it until recently. Now that HS4 is out I took the plunge and upgraded hoping that HS4 would resolve my issue. Should have known better.
I've now been going back and forth with support for several days (again) trying to get this figured out. I've done the disable voice for all devices, enabled for one device, uninstall/reinstall flow roughly 20 times. Still no devices found. Support rep says it must be something on my network. Alexa finds every non-homeseer device with no problem. We just got a printer and it found it first try. All our sonos, smarthings, etc all work just fine.
The rep asked me to disable my firewall. I've got a full ubiquiti setup, so it's not that simple. On the USG you can delete individual firewall rules but there's no on/off for the firewall. I have no custom firewall rules created (only the default rules which seem to be working for everything else) and I do have upnp enabled. Any unifi experts out there have tips? Help would be appreciated.
The support rep just told me that he was done working on the problem since they don't offer networking advice. I am still not convinced that's the issue, but I don't really have much choice other than to ask for help here.
I've now been going back and forth with support for several days (again) trying to get this figured out. I've done the disable voice for all devices, enabled for one device, uninstall/reinstall flow roughly 20 times. Still no devices found. Support rep says it must be something on my network. Alexa finds every non-homeseer device with no problem. We just got a printer and it found it first try. All our sonos, smarthings, etc all work just fine.
The rep asked me to disable my firewall. I've got a full ubiquiti setup, so it's not that simple. On the USG you can delete individual firewall rules but there's no on/off for the firewall. I have no custom firewall rules created (only the default rules which seem to be working for everything else) and I do have upnp enabled. Any unifi experts out there have tips? Help would be appreciated.
The support rep just told me that he was done working on the problem since they don't offer networking advice. I am still not convinced that's the issue, but I don't really have much choice other than to ask for help here.
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