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  • #16
    Ideally, you shouldn't use 2 different methods of communication. Just use what rich/mark recommended with their help center (jira).
    HS3Pro Running on a Raspberry Pi3
    68 Z-Wave Nodes, 174 Events, 326 Devices
    UPB modules via OMNI plugin/panel
    Plugins: Z-Wave, OMNI, HSTouch, weatherXML, EasyTrigger
    HSTouch Clients: 3 Android, 1 Joggler

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    • #17
      Originally posted by jbfoster View Post
      I see only one way to get support. What is JIRA?

      Jim
      It's the software/ticketing system that runs their Help Center help desk.

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      • #18
        Originally posted by rmasonjr View Post
        Ideally, you shouldn't use 2 different methods of communication. Just use what rich/mark recommended with their help center (jira).
        Agreed, yet my support ticket (along with others) has been sitting there and now Rupp says email gets a faster response. Go figure 😐

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        • #19
          Originally posted by TC1 View Post

          It's the software/ticketing system that runs their Help Center help desk.
          I checked and I did use the jira system to put in 3 requests. I still don't see any ticket numbers but I do see Ref numbers. All three say Waiting for Support.

          Jim

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