It's clear a few HS users are very frustrated with HS support. I rarely contact support and rather rely heavily on the many, many knowledgeable HS users on this forum to help with my system issues. Yesterday one of my Z-Nets quit working. I searched the HS forums a bit and tried a few troubleshooting ideas to no avail. So yesterday afternoon at 5:06 PM, I created a service desk ticket. They system immediately sent me an email confirming the ticket. Today at 10:53 AM HS Support responded back, stating that it appeared my Z-Net was corrupted. They provided very clear instructions on how to reimage the SD card.
The also offered to send me a new SD card if I was unable to reimage the card.
I opened the Z-Net Case, pulled the SD card, reimaged it per their instructions, and I'm back in business all within about 4 business hours. I couldn't be happier with HS Support!
Forrest
The also offered to send me a new SD card if I was unable to reimage the card.
I opened the Z-Net Case, pulled the SD card, reimaged it per their instructions, and I'm back in business all within about 4 business hours. I couldn't be happier with HS Support!
Forrest
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