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Five Week Old Ticket HS app sees nothing

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    Five Week Old Ticket HS app sees nothing

    I bought my daughter a HTPI. Everything else seems to work, but the HS iPhone app says it sees no devices/events/etc when it logs in. Web surfing to MYHS works fine. I set it up to access on my iPhone and it sees nothing too.

    Support did contact her after a couple weeks to get some info and screen shots, but we've made zero progress toward resolution. I know those guys are swamped, but all the bragging I did about HS4 is wearing a bit thin with her. The system has been deleted from MYHS and added back to see if that would resolve it.

    Has anybody had this issue? Any ideas?

    Thanks!

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