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Service level on Homeseer support. What to expect?

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    Service level on Homeseer support. What to expect?

    Hi, being new to Homeseer and running in to some trouble I ended up opening a support ticket to get some assistance from Homeseer. After more than a week the only response/answer I have received is the they received the ticket. No comeback on the problem. How is the support on Homeseer typically? Waiting for a week or more for a reply, is that typical? I expected something better. Please comment with your experience.

    #2
    What is your ticket ID and I'll investigate. HST was closed from Thursday till Monday and we are down one support technician due to a tragic accident so it will be a bit until the other techs catch up.
    -Rupp
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      #3
      Hi, never seen the ticked ID, but the subject is: "Not able to configure Z-Wave plugin after "factory reset". However, I feel that problem has been solved now, but I kept the issue open waiting for some kind of reply. I will close the issue now and from what you said I interpret that there has been special circumstances and I can expect to have faster reply on any future issues. I am sorry to hear about the accident. I hope it turns out OK. Thanks for a quick reply on this channel. Rgds Jan

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        #4
        Good to know... I've been waiting on a response too. I'll try posting on the forum in parallel.

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