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error restoring backup

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  • Eman
    First make a copy of your HS4 folder and keep it aside.
    • Stop the server
    • Download 7Zip and install it
    • Then determine what folders are in the zip file. (This is crucial in case the folders are inside another folder)
    • Right click the zip file and choose open with 7Zip and point it to extract the file/folder to the HomeSeer folder and opting to overwrite. If the problem persists you may need to right click 7Zip and choose to run as administrator and once opened choose open file (your backed zip)...
    • If all folders were extracted to the right places you should be good to go


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  • kellermix
    started a topic error restoring backup

    error restoring backup

    I' gettign this error restoring a backup on HS 4 on windows
    Error unzipping backup file: The file 'C:\Program Files (x86)\HomeSeer HS4\RestoreConfig\html\X10\help.htm' already exists
    I can't delete the help file and it asks for administrator permission.How do I delete the help file so the restore works?