After upgrading to HS4 from HS3 I lost access from MyHS. HS Support tells me this is because the user account for MyHS did not get recreated as an "admin+local" user within HS4. I manually created an HS4 user with the exact same credentials I have always used to access MyHS. Now both remote and local access from HS Mobile works, but I did lose all my HS Mobile settings which was an unpleasant surprise.
My question now is this: what is meant by "local access" as a user property? I couldn't get an answer from Support. There's an option to "Use When Local" but it only applies to a single user within HS4 so that doesn't sound like what we need.
During all this wasted time today I realized there's no real documentation on any of this stuff. The KB article on user accounts just has a screen shot with no explanations of anything beyond the field/icon names.
My question now is this: what is meant by "local access" as a user property? I couldn't get an answer from Support. There's an option to "Use When Local" but it only applies to a single user within HS4 so that doesn't sound like what we need.
During all this wasted time today I realized there's no real documentation on any of this stuff. The KB article on user accounts just has a screen shot with no explanations of anything beyond the field/icon names.
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