alexa not discovering new devices

[kellermix]

I have the homeseer skill linked to my alexa account linked.Alexa found all devices 6 months ago.Now I've created a virtual device to trigger a event and alexa can't find it.
Any thoughts why?

[Kevb]

Did you click the "Is Light" checkbox in the configuration/ settings tab? Or the Voice Command box? I think you need to do that for Alexa control

[kellermix]

just ticked the IS LIGHT checkmark but still no luck

[kellermix]

I'm using the Homeseer smart home skill the Homeseer home automation skill doesn't work

[kellermix]

Sadly still no luck discovering new or old devices in the alexa app.The skill is linked.Maybe I have the wrong account info in the alexa HS skill.I'm using the admin user that's listed in HS4.is it worth emailing HS tech support?

[Rupp]

I'd recommend putting in a support ticket on this issue.

[kellermix]

I put in a support ticket and tech support got back to me the next day.I had 2 accounts registered.HS tech support deleted both accounts and after re-registering HS4 alexa discovered all devices.