I have seen the other thread about this, and it has been closed so I can't add my comment there.
I sent a support email late December 2020, with the full realisation that it might not get actioned until January. Matt Cave responded by email about the new Jira system, and opened me a ticket there HSCS-4418. This is an issue where I have two HS4 licences, and a Premium MyHs subscription. That allows me to do online backups. I set it up for the Primary account, but couldn't for the second account. I found that the first system showed it had Premium MyHs and the second system showed it had basic MyHs. The response was that engineers were looking in to to it, and they would let me know when they had a fix.
I checked yesterday, as it is now March, and found the ticket "Resolved with resolution declined" in February. Wut ?
I have sent another email, and added a comment to ticket HSCS-4418. I don't know what I declined in February as I have no record of it.
Do I need to open a new ticket to find out why the old ticket is closed ?
I sent a support email late December 2020, with the full realisation that it might not get actioned until January. Matt Cave responded by email about the new Jira system, and opened me a ticket there HSCS-4418. This is an issue where I have two HS4 licences, and a Premium MyHs subscription. That allows me to do online backups. I set it up for the Primary account, but couldn't for the second account. I found that the first system showed it had Premium MyHs and the second system showed it had basic MyHs. The response was that engineers were looking in to to it, and they would let me know when they had a fix.
I checked yesterday, as it is now March, and found the ticket "Resolved with resolution declined" in February. Wut ?
I have sent another email, and added a comment to ticket HSCS-4418. I don't know what I declined in February as I have no record of it.
Do I need to open a new ticket to find out why the old ticket is closed ?
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