HS3 Events Stalled... - cause found!

[Dhuras]

George, one more question ... when you disable, then re-enable the Zwave plugin using Jon00, do you insert a Wait command in-between? If so, how long? I noticed yesterday that at one point the plug-in did not re-enable correctly and I had to do it manually.

[ScottRennie]

I'm doing a Restart after waiting 15 seconds rather than a Wait....

[George]

George, one more question ... when you disable, then re-enable the Zwave plugin using Jon00, do you insert a Wait command in-between? If so, how long? I noticed yesterday that at one point the plug-in did not re-enable correctly and I had to do it manually.

Yup, I've found that 10 seconds works fine.
Here is my event that does it.

[Dhuras]

Thanks George ....so far so good with the 10 second wait.

[Dhuras]

Unfortunately, even though I'm restarting the Z-Wave plug-in periodically I'm still running into situations whereby Events don't run. Actually, they eventually do run, but up to 55 minutes after they are scheduled to run. Oddly enough when HS3 is in this state, directives from Alexa still get successfully processed by HS3. Also, I see log entries like this:

May-14 11:10:28 AM

Event

Event Startup / Shutdown Homeseer Check - Hourly check in triggered by the event page 'Run' button.

but nothing happens, the event gets logged like it is going to be run, but does not run (until much, much later). The only sure-fire way to get HS3 back on track is to shut it down, and start it back up --- I don't think this is something I can do automagically. I remain stumped.

[ScottRennie]

It's driving me nuts - I have seriously though about ditching HS because of this unreliability! An unreliable automation system is worse than no system at all!!!

[Dhuras]

My issues with HS3 Event stalls persist; I have an event that runs hourly and sends a text message to me stating that HS3 is alive and well --- today, I received 3 of these messages shortly after 5pm --- hence events were delayed by 2 hours ! (the 3pm + 4pm + 5pm text messages were send milliseconds apart after 5pm). I have tried disabling various plugins, but the problem persists. Restarting the ZWave plug-in does not resolve the problem. A HS3 restart is the only solution. One clue ... Statements like this in the log seems to precede the event stall:

Jun-23 1:15:00 PM

Log Info

The log database is currently 49.8MB in size.

Jun-23 1:06:00 PM

Energy DB Info

All energy database compacting routines completed.

Jun-23 1:06:00 PM

Energy DB

Database is 2.728516 MB in size. No further compaction needed.

Jun-23 1:06:00 PM

Energy DB Info

Compacting remaining data...

Jun-23 1:06:00 PM

Energy DB Info

Compacting data older than 4 months...

Jun-23 1:06:00 PM

Energy DB Info

Compacting data older than 1 year...

Jun-23 1:06:00 PM

Energy DB Info

Compacting data older than 3 years...

Jun-23 1:06:00 PM

Energy DB Info

Compacting data older than 5 years...

Jun-23 1:06:00 PM

Energy DB Info

Compacting data older than 10 years...

Jun-23 1:06:00 PM

Energy DB Info

Energy database compaction initiated.

[wkrasner]

I am having the same problem and I can't seem to correlate a causation. It happens several times a day. I am on HS4 so its probably a vestige carried over from HS3. I have tried making events priority , deleted unnecessary events, still no avail. I really think HS engineering has to make a concerted effort to resolve this. I will e-mail support , I would encourage as many users to to the same.

Will

[ScottRennie]

When I spoke to support last year, I was told that my system was too complex and they couldn't do anything!!

I have replaced 90% of my z-Wave with Zigbee, but still get the problem.

Scott

Current Date/Time: 24/06/2021 11:04:28
HomeSeer Version: HS3 Standard Edition 3.0.0.548
Operating System: Microsoft Windows 10 Pro - Work Station
System Uptime: 0 Days 22 Hours 19 Minutes 49 Seconds
IP Address: 192.168.0.100
Number of Devices: 1260
Number of Events: 527
Available Threads: 200
HSTouch Enabled: True
Event Threads: 72
Event Trigger Eval Queue: 0
Event Trigger Priority Eval Queue: 0
Device Exec Queue: 0
HSTouch Event Queue: 0
Email Send Queue: 0
Anti Virus Installed: Windows Defender
In Virtual Machine: No MFG: lenovo
Enabled Plug-Ins
1.38.0.0: Big5
2.0.61.0: BLBackup
3.0.55.0: BLGData
3.2.0.0: Device History
3.0.0.73: EasyTrigger
5.16.0.5: mcsMQTT
3.0.0.41: PHEvoHome
3.0.0.63: PHLocation2
30.0.0.41: RFXCOM
3.3.5.17921: SMS-Gateway
3.1.0.57: Sonos
3.0.7806.24993: UltraLighting3
3.0.6644.26753: UltraLog3
3.0.6554.33094: UltraMon3
3.0.6413.20219: UltraNetCam3
3.0.0.33: WeatherFlow
3.0.1.19: weatherXML
3.0.3.3: Z-Wave

[Dhuras]

I am having the same problem and I can't seem to correlate a causation. It happens several times a day. I am on HS4 so its probably a vestige carried over from HS3. I have tried making events priority , deleted unnecessary events, still no avail. I really think HS engineering has to make a concerted effort to resolve this. I will e-mail support , I would encourage as many users to to the same.

Will

Oh no. One of my potential solutions was to upgrade to HS4, doesn't seem like that will work.

...and of course today I had yet another occurance of backed up events that suddenly get run about an hour after they should've triggered. I noted this entry in the log which seemed to precede the Event stall:

Jun-25 1:15:01 PM

Log Maintenance

383 additional records were removed from the log database to reduce its size to 0.1MB.

Jun-25 1:15:01 PM

Log Warning

Log database maintenance may be needed. (0 >= 0)

Jun-25 1:15:00 PM

Log Info

The log database is currently 0.21MB in size.

[langenet]

Gee the database size seems very small. What have you got it set to in your setup page? When I initially setup hs3, I set mine to 50mb with a maximum number of days to keep as 14 days and have never had any issues and I'm running with 21 active plugins.

[Dhuras]

I had the log set for no pruning (= 0), so I assume its just dumping the items over 14 days old. This pruning seems to precede events stalling.

[Dhuras]

I am having the same problem and I can't seem to correlate a causation. It happens several times a day. I am on HS4 so its probably a vestige carried over from HS3. I have tried making events priority , deleted unnecessary events, still no avail. I really think HS engineering has to make a concerted effort to resolve this. I will e-mail support , I would encourage as many users to to the same.

Will

I have submitted a bug report to Homeseer.

[wkrasner]

Thank you. I have done so as well, maybe we can get a critical mass and they will address this.

[Dhuras]

Thank you. I have done so as well, maybe we can get a critical mass and they will address this.

I received a response, their recommendation is to disable Norton 360 and test as HS is not fully compatible with Norton 360. I will wait until I have another event stall and then temporarily disable Norton to see if it resolves the event stall.