Help! Issue with HS3 Not Working/SmartStick+ Issue

[lodi]

I’ve had an HS3 system running for about 5 years with very few issues. I have the most current version of HS3 running on a dedicated Windows 10 server that is fully patched/updated. There are about 75 physical devices, mostly HS dimmers, switches, outlets and lamp controllers. I know I need to upgrade to HS4 will upgrade to HS4, but things have been very settled so I haven’t wanted to mess with it.

One evening about a week ago I noticed that my nighttime events hadn’t run. I restarted HS3 and everything worked fine again. The next morning I noticed my morning events hadn’t run. Again, I restarted HS3 and things were fine again. I continue to have to restart HS3 for the system to work but it eventually fails. I’m not positive, but I suspect my SmartStick+ may be the culprit. When things are “down” I am able to connect to HS3 from the web interface, but I cannot control devices. If I restart HS3 I can control devices again until things go “down.” I have replaced the SmartStick+ extension cable and changed USB server ports but it doesn’t seem to make a difference.

1. Is there a way to diagnose SmartStick+?
2. Should I try resetting or deleting and reinstalling the SmartStick+?
3. The HS store appears to be out of the SmartStick+. Can anyone recommend an alternative? Will the Z-Net interface be a better solution?

Any help or guidance will be much appreciated.

Thanks!

Dave

[Guest]

I
Any help or guidance will be much appreciated.

What does the hs system log say? The log may further indicate if your smartstick is failing or not.

[lodi]

The log shows 2 errors.

[lodi]

The log shows 2 errors.

[George]

I've found that in troubleshooting gremlins with the SmartStick+ a restart or even reboot sometimes won't fix it. What does fix it, and others have reported the same, is a power off restart. Or at least bringing down HS, unplugging the SmartStick to remove power to it, count to 5, plug it back in and restart HS.

I haven't tried the above as I normally just issue the shutdown command from upstairs, and by the time I get downstairs the server has powered off. I then unplug the SmartStick as USB still supplies phantom power even when powered off, do the 5 count, plug it back in and then power on the machine.

Fixes it for me every time. Since I've been restarting the Z-Wave plugin using Jon00's restart plugin every 3 hours, I haven't had to do the above for about 3 months now.

But when it did hang, the above was the only thing that got it to respond and become stable again.

Give it a try, what have you got to loose?

[lodi]

George, I have unplugged smartstick, changed ports, restarted the server, etc. I get the same behavior. It will work for a while then it stops communicating with my devices. I will look into Jon00's plugin. I was not aware of it. I think I will also replace the smartstick and see if this solves it. This is the fist issue that has stumped me so far. Thanks!