Announcement

Collapse
No announcement yet.

Alexa can't reach stat after HS4

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Alexa can't reach stat after HS4

    After upgrading to HS4, the alexa app can't reach my stat. It shows up in the app but when you poll it it just says "waiting for Homeseer. Anyone in the same boat?
    Hector
    ____________________________________
    Win.2003 OS, HS3
    BLDSC,BLstat,BLRadar,BLRamdom,BLOccupied
    BLups,BLrain8,HSTouch,Ultrajones Weatherbug,
    MyTrigger,ACRF2,W800,Zwave
    AP800,Honeywell Stat

    #2
    Which stat are you using? What version of HS4 are you running? Do your other devices with a voice command enabled work with Alexa.
    Just as a point of reference using an Ecobee- I ask "Alexa what's the thermostat set to" - She replies "The heat is set to 70". If I ask "Alexa what's the thermostat set on" - She replies "The thermostat temperature is 70 degrees".
    💁‍♂️ Support & Customer Service 🙋‍♂️ Sales Questions 🛒 Shop HomeSeer Products

    Comment


      #3
      Honeywell yth8320zw1007 . All other devices work, voice command enable and HS4 4260
      Hector
      ____________________________________
      Win.2003 OS, HS3
      BLDSC,BLstat,BLRadar,BLRamdom,BLOccupied
      BLups,BLrain8,HSTouch,Ultrajones Weatherbug,
      MyTrigger,ACRF2,W800,Zwave
      AP800,Honeywell Stat

      Comment


        #4
        Does it work using the HSMobile app? HS4 was designed to work with voice commands via Alexa. The ability to work in the Alexa app isn't controlled by HST but rather Amazon.
        💁‍♂️ Support & Customer Service 🙋‍♂️ Sales Questions 🛒 Shop HomeSeer Products

        Comment


          #5
          It's does work with HS mobile.. all devices work with the alexa app, other than the stat. I have removed the device in the app and reinstall, but when trying to use it it say "waiting for HS"
          Hector
          ____________________________________
          Win.2003 OS, HS3
          BLDSC,BLstat,BLRadar,BLRamdom,BLOccupied
          BLups,BLrain8,HSTouch,Ultrajones Weatherbug,
          MyTrigger,ACRF2,W800,Zwave
          AP800,Honeywell Stat

          Comment


            #6
            Unfortunately this is an Amazon issue. Try contacting them to see why their app isn't picking up the stat. I'd recommend using HSMobile in the meantime since it works.
            💁‍♂️ Support & Customer Service 🙋‍♂️ Sales Questions 🛒 Shop HomeSeer Products

            Comment

            Working...
            X