USB not working on Hometroller Plus

[ameetbalilty]

Hi,


I am trying to use the (interface Port) USB ports on my Homeseer Hometroller Plus it is only recognizing com port, see image attached

[awsum140]

I don't have a HomeTroller, yet, but Win10 may identify a USB device as a comm device and assign a port to it. What does HS4 say? Does it see the USB stick at all?

[Pete]

What is the USB device in question?

Shut down the Homeseer software, unplug the USB device then plug it in again and watch the Windows 10 task bar to see if it is recognized.

Open up the Windows device manager and watch what happens when you plug in the USB device. If the device is a serial to USB device typically it will auto magically load the drivers. If not then you may have to install drivers.